Call Center Customer Engagement Specialist - Remote - ...

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines., The position is responsible for resolving high level consumers issues in a fast-paced environment., , , Support the Care Services staff by answering questions and providing coaching and feedback, , Review consumer inquiries/feedback using database tools and documented best practices to provide improved consumer service and/or to capture and report data to internal/external users., , Apply technical and professional job knowledge to evaluate consumer concerns and accurately route requests for other support activities, , Manage specialized consumer support activities via websites, , Demonstrate excellent verbal and written communication, , Display dependability by being punctual and maintain an acceptable level of attendance

Created: 2025-12-22