Customer Service Representative - State Farm Agent ...

Benefits: Company parties Flexible schedule Signing bonus Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY:I’ve been a State Farm agent for over 30 years, and in that time, I’ve built a business rooted in relationships, service, and a bit of personality. My path into insurance was an unexpected one, I have two brothers-in-law who became State Farm agents and introduced me to the business - but before that, I was actually a musical theater major at the University of Cincinnati Conservatory of Music! I’ve found creative ways to weave those performance skills into my business, whether it’s through customer engagement or team motivation. My team currently includes an incredible office manager who’s been with me for half of my agency’s life — she’s experienced, organized, and keeps our office running smoothly. Alongside her are two fantastic team members who make the office a fun and friendly place for both customers and coworkers. We’re currently looking to add one more person to our close-knit group. Our culture is relaxed but focused, centered on excellent customer service and teamwork rather than high-pressure sales. We take pride in maintaining our 5-star Google Review reputation and celebrate every positive review together. Mondays start with team meetings — a mix of weekend catch-ups and business planning — and we enjoy regular lunches, dinners, and even mini golf outings (families welcome!). We’re very active in the community and participate in just about every local marketing event. After three decades, our name is well-known and well-loved in the area — and I’m proud to lead a team that represents that legacy with enthusiasm and care.ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Nancy Morris - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Created: 2025-12-22