Customer Service Representative - Remote

Job Summary :The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.Start date:January 5, 2026 (new hires must be able to start on this day)Training:Two weeks from 8am - 4:30pm CT. New hires are unable to miss any days of training (1/5 - 1/16).Schedule:Monday - Friday, must be open to any 8-hour shift between the hours of 7am - 9pm CST. This role requires one Saturday shift every 4-6 weeks. Exact shift will be assigned after training.Pay:$15.50/hr (notnegotiable)Essential Job Functions:Identify, evaluate and prioritize callerneeds, questions and concerns.Formulate plans of resolution and respondappropriately and efficiently.Maintain and restore customer satisfaction and partner with other teams as needed.Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.Proactively educate members on program benefits, including making outbound calls to drive participation in programs.Meet or exceed established call center metrics, attendance standards and quality levels.Use computer tools to accurately process and document information.Develop rapport with callers and appropriately adjust communication style. Provide accurate information aboutSharecare programs and services.Escalate issues internally and follow up on escalated issues.Qualifications:High School DiplomaPrior experience in a customerservice relatedfield preferred.Great communication skillsMust be able to multi-taskGeneral working knowledge of Microsoft Word &OutlookComputer keyboard proficiencyand internet navigation skillsrequiredAbility towork effectively with others in a teamenvironment Ability to thrive in a fast-growing always changingenvironment

Created: 2025-12-22