Processor/Jr. Processor Friendly - Production Alliance ...

Solution Team - Processor/Jr Processor FriendlyProduction Alliance for Learning and Success (PALS) Solution TeamHEY YOU! Are you looking for a new adventure in your mortgage career?Are you looking for a fast-paced, team-centered environment that also allows you to enjoy a work-life balance?Do you receive a warm and fuzzy feeling when you are helping people, answering questions, resolving issues and just basically being the hero of the day?If so, then you should seriously consider joining a team of people who do just that!In the Production Alliance for Learning and Success (PALS) Solution Team, we service a large Retail team in both sales and operations who appreciate a friendly, patient PAL to help!PRMG offers a comprehensive benefits package for our full-time employees and their dependents, which includes medical, dental, vision, life insurance, short-term disability, long-term disability, a Health Savings Account (HSA), a Flexible Spending Account (FSA), and various other products, based on benefits eligibility, elections, and employee premiums. Upon hire, you will be eligible to enroll in all our company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) on the first of the following month. After completing 60 days, you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally, eligible employees may apply for job openings through PRMG’s Internal and External Job Portal to request a transfer to a different department or position.The following attributes are a huge plus for this role:PROCESSING background preferredENCOMPASS experience beneficialCOMFORT with connecting virtually with teammatesABILITY to learn and then train on new technologySELF STARTER WITH A CAN-DO ATTITUDE AND AWESOME CUSTOMER SERVICES SKILLSIn order to be considered for an internal transfer, you must meet all of the following criteria:Completed at least six (6) months in your current roleIn good standing with your existing managerMust have Supervisor approvalHiring Manager is Heather WildmanSummary:Responsible for working with Retail Branch Ops and Sales staff to assist in Production. Responsibilities will include, but are not limited to ongoing training support, OnBoarding support, implementation of best practices nationwide and assisting with Production questions. Position requires strong communication skills and problem solving initiative. Prior experience in Loan Processing or Underwriting is helpful. Existing experience using Encompass is a plus.Become expert on and evaluate best practices for Retail Production as well as missed opportunities as it relates to origination, fulfillment and support.Constantly collect feedback and insights to determine a multifaceted training program for Retail Branch Ops and Sales Staff; beyond the goals of a single training course.Gain National alignment from various departments and collaborate to create a “National experience” and allow for National fulfillment standards.Collaborate/Design/Administer aformalpeer-to-peer certification programs and “learning loops” for Retail Branch Ops and Sales Staff (Translate Knowledge/Gain knowledge, Practice/Apply Knowledge, Get Feedback).Develop and present efficiencies to aid production team in managing pipelines more effectively and profitably by leveraging knowledge and tools offered (report Heather is doing today)Works with key departments within the company on behalf of the Production/Production Support groups.Assisting Solution Manager Production Alliance for Learning and Success (PALS) in main objectives as determinedWorking Help Desk to assist in Production support for Retail Branch Ops/SalesAbility to make sound judgments regarding the resolution of service, credit decision, funding and post-close issues.Ability to problem-solve and exercise independent judgment while displaying a high degree of initiative.Ability to handle high level assignments, delegating as needed.Maintain confidentiality.Excellent communication and interpersonal skills.Organizational skills necessary to prioritize workload and delegate responsibility (if applicable).Minimum 3 years’ experience, with mortgage industry experience preferred.Four-year college degree in business, finance or 3 years’ experience in related fieldCollege-level coursework and/or equivalent work experiencePosition preferably will be physically located at our Corona Corporate office if employee commutes within a 50 mile radius of the Corporate Office, however, remote work space may be an option if employee is outside of the 50 mile radius to Corporate.USD $21.00/Hr.USD $25.00/Hr.

Created: 2025-12-22