Client Service Representative

ESSENTIAL RESPONSIBILITIES AND TASKS uf0b7 Live and exemplify the Five Principles of Mars, Inc. within self and team. uf0b7 Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. uf0b7 Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. uf0b7 Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. uf0b7 Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. uf0b7 Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. uf0b7 Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. uf0b7 Conduct administrative functions as necessary. uf0b7 Other job duties as assigned. CAPABILITIES AND EXPERIENCE (CAN DO) uf0b7 Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. uf0b7 Communication skills - Reads, writes and speaks fluent English, using appropriate grammar , style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. uf0b7 Organizational ability u2013 Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. uf0b7 Problem solving skills - Demonstrates a strong ability to identify , analyze and solve problems. Translates problems into practical solutions. uf0b7 Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. uf0b7 Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Created: 2025-12-22