Principal Associate, Sentry Shift Supervisor, Global ...

Principal Associate, Sentry Shift Supervisor, Global Security Operations Center At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simpleu2014bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. Weu2019re constantly transforming our workplace to enable our employees to work the way they work best. But it doesnu2019t stop there. We donu2019t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the communityu2014weu2019re a well-oiled machine Thatu2019s why our team is seeking a Principal Associate, Sentry Shift Supervisor. The Sentry Supervisor plays a key role in safeguarding Capital Oneu2019s people, customers, facilities, branches, cafes and assets. As part of Capital Oneu2019s 24/7/365 Security Operations Center (Sentry), this position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification. This role provides support, guidance, training and accountability to the teammates they lead and assists in the identification and execution of Sentry processes and initiatives; this includes quality assurance responsibilities and ongoing reviews of existing processes. During real-time security or safety events, this role may take lead in facilitating cross-functional communications and/or working directly with the Enterprise Crisis Management team. This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts. This role's hours are expected to be 11pm-7am Tuesday through Saturday or Sunday through Thursday but is subject to change with the needs of the business. Due to the critical nature of this position, this role is completely on site. The Ideal Candidate Should: + Be comfortable presenting to senior leaders, connect data points to drive clarity, and leverage optimal communication channels + Understand customer needs and request customer feedback to build solutions that

Created: 2025-12-22