Associate Supervisor

Description Job Title: Associate Manager Pay Range: Our starting pay ranges from $19.77 to $24.12 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs u2013 Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage lifeu2019s challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: GreenDropu00ae is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDropu00ae accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDropu00ae at . _[Footnote disclosure: GreenDropu00ae is a for-profit company and registered professional fundraiser where required.]_ What you can expect: + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members. + We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. What you get: Comprehensive onboarding and training from day one. In-house expertise Our training department / Savers University develops and delivers robust training to every team member across our organization u2014 from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: + Bundled health plans such as medical, Rx, dental and vision. + Company-paid life insurance for extra protection and peace of mind. + Programs to stop smoking, diabetes management coaching, and on demand care options. + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. + Paid time off from work for leisure or other hobbies. + A range of mental health services to assist you in managing daily life. Summary: The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions: u2022 Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and procedures u2022 Responsible for actively engaging in the field with direct oversite to 20 to 30 sites on a regular basis u2022 Responsible for all direct report functionality of an Area Manager which includes hiring, coaching, counseling, firing duties, tracking time, and any other people management/development needs u2022 Support Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activities u2022 Manage supplies, assets, and all maintenance requests at each site u2022 Ensures timely requests of all pickups are communicated u2022 Independently and collaboratively interacts with donors while exercising good judgment, u2022 Maintains a positive and optimistic disposition, and demonstrating a successful customer u2022 focused mindset u2022 Able to work independently without supervision and hold a high level of integrity and independent decision making u2022 Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in every interaction i.e., impeccable donor/customer interactions, appropriately representing the GreenDrop brand while in uniform u2022 Assists donors and truck drivers with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the companyu2019s nonprofit relationship; and invites donors to u201ccome back againu201d and to encourage their family and friends to do the same. u2022 Work efficiently and call for additional assistance as needed. u2022 Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines u2022 Takes responsibility for reporting any hazard or injury to management u2022 Wear tablet holder while recording donor information in company iPad u2022 Continuously organize donations in the stock room throughout the shift u2022 Complete and send daily and weekly supply needs to the Area Manager u2022 Other duties assigned by manager Job Description: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Required Knowledge, Skills and Abilities: u2022 Ability to lead and manage effective teams and lead within a team environment u2022 Demonstrate customer service skills u2022 Ability to identify problems and recommend solutions u2022 Attention to cleanliness, organization and detail u2022 Reliable transportation and commitment to attendance and punctuality u2022 Honesty and integrity u2022 Ability to communicate orally and in writing and possess excellent verbal and written communication skills u2022 Ability to set priorities, meet deadlines and multi-task with minimal supervision u2022 Ability to work independently or as part of a team u2022 Ability to maintain confidentiality of all information u2022 Basic math skills u2022 Working knowledge of Microsoft Office including Word, Excel, and Outlook. u2022 Willing and able to work a flexible schedule as position dictates u2022 Satisfactory pass physical and background exams u2022 Clean driving record u2022 Ability to work within Saveru2019s culture Minimum Required Education, Training and Experience: u2022 High school degree or equivalent u2022 Minimum of 2 years in a supervisory customer service role leading 10 or more team members Physical Requirements: u2022 Reaching overhead 30% of time u2022 Pushing and pulling 65% of time u2022 Standing 100% of time u2022 Bending and crouching 60% of time u2022 Repetitive use of hands 70% of time u2022 Grasping items with hands 80% of time u2022 Lifting and carrying 50 lbs FLSA Status: u2022 Non-Exempt Tools and Equipment Used: u2022 Cell phone and/or laptop for data entry u2022 Cell phone to communicate u2022 Use all company supplied safety equipment as defined in the operating and safety manuals Travel: u2022 Must be able to travel between 20-30 sites on a regular basis within geographic territory as well as assist in neighboring territories when needed u2022 Car travel within their territory continuously u2022 May be asked to travel to outside territories that travel by air within the United States Work Address: u2022 Remote within specified geographic area to include but not limited to: u2022 660 North Broadway, White Plains, NY 10603 u2022 160 Walt Whitman Rd., Huntington Station, NY 11746 u2022 360 Union Blvd., Totowa, NJ 07512 u2022 125 18th Street, Jersey City, NJ 07310 u2022 313 Smith Haven Mall, Lake Grove, NY 11755 u2022 831 S Springfield Ave., Springfield, NJ 07081 u2022 359 Amboy Ave., Metuchen, NJ 08840 u2022 1921 Street Rd., Bensalem, PA 19020 u2022 1396 Berlin Turnpike, Wethersfield, CT 06109 u2022 176 Newington Rd., West Hartford, CT 06110 u2022 120 Water Tower Plaza, Leominster, MA 01453 Savers/GreenDrop is an E-Verify employer

Created: 2025-12-22