IT SYSTEMS SPECIALIST, MOBILE DEVICE MANAGEMENT (MDM)

Date Posted:10/7/2025Job Code:IT1900City:SeattleState:WACountry:United States of AmericaCategory:Information Tech.DescriptionThis position is not eligible for immigration sponsorship. Qualified candidates must be legally eligible to work in the United States without employer sponsorship.Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.Summary:The IT Systems Specialist MDM is responsible for installing and maintaining operating systems and related software to ensure stable performance. Support will be provided remotely, as well as at production locations performing maintenance and repairs, including software and computer installations and upgrades with a focus on Mobile Device Management. This position may require occasional travel to remote Alaska sites.Essential functions (responsibilities, tasks, supervisory needs)Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Administer and support enterprise MDM solutions (e.g., Intune, Workspace ONE).Implement and enforce mobile security policies including encryption, remote wipe, and app restrictions.Collaborate with InfoSec and HR teams to ensure compliance with mobile usage policies.Provide Tier 2 support for escalated mobile device issues.Create and maintain documentation for MDM procedures and user guides.Analyze usage trends and recommend improvements to mobile device strategy.Performs routine analysis to include evaluation of hardware and software based on business processes and end user criteria.Directly interacts with assigned managers and staff to resolve hardware and software-based issues.Develops and maintains system specifications and technical documentation.Monitors the team support ticketing queue and manages individual queue.Maintains and supports factory equipment including touch screens, scanners, printers.Maintains systems by researching and resolving problems, maintaining systems integrity, and administering security.Reviews for changes and upcoming developments in software applicationsCreates documentation for supported systems and enhancements.Designs, tests, and modifies applications, modules and/or approaches and required enhancements.Performs advanced analysis and troubleshooting for various applications.Additional Responsibilities:Acts as liaison between Information Technology vendors and Trident Seafoods as needed.This is a non-exempt position with an annualized salaryrange of $80,000 to $110,000.Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long-term disability, basic life and AD&D, and 401(k) with a company match, paid time off, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial paid time off benefit starts at 20 days per year, adjusted commensurate with relevant experience. Commuter and transi

Created: 2025-12-22