Temporary Float Pool Program Assistant

DescriptionPLEASE NOTE: This position is temporary and will end on 12/31/2025.Job Title: Temporary Float Pool Program AssistantFLSA Status: Part Time - non-exemptReports to: Shift Supervisor & Float Pool SupervisorSchedule: PT/ VariedSupervises: N/ARate of Pay: $21.63/ hourClosing Date: 10/7/2025Benefits: Temporary; Part-Time, Non-Exempt employees are eligible for but not limited to the following:Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.Function:The Salvation Army Denver Metro Social Services (DMSS) is seeking a temporary part-time Float PoolProgram Assistant. The Float Pool program assistant role is responsible for the safety and security of thehouseholds, staff, and volunteers who are temporarily staying at facilities serving individuals or families who donot have permanent housing. Float Pool program assistants treat all those receiving services with dignity andunderstanding. Float Pool program assistants implement the rules of the program fairly and equitably. Any specialor unusual concern is to be brought to the immediate attention of the supervisor. Assigned shift may includeovernight, weekends or days.Duties and Responsibilities: Customer Service: provide strong customer service to guests, which always includes positive andsupportive communication. Build and maintain professional relationships with shelter guests, partners, volunteers and staff. General front desk/reception duties include are but not limited to answering phones, adhering toprogram check-in procedures, greeting and assisting guests in alignment with program servicesand procedures. Provide information and referral to social service programs as needed or refer to appropriate staffas needed. Maintain accurate count of guests, partners and visitors who are on site at all times. Understand and communicate expectations of bed agreement at program location, ensuringcompliance with policies and accurate record-keeping. Communicate urgent concerns following the appropriate chain of command and communicationmethods. Build and maintain professional relationships with shelter residents, partners, volunteers andstaff. Address conflicts and mediate issues to ensure a peaceful and safe environment. Conduct routine safety checks both inside and outside the shelter, ensuring the premises remainsecure and all residents are safe. Respond promptly and effectively to emergency situations, including medical or safety concerns,following established shelter protocols to protect the well-being of households and staff withinthe protocol. Provide meal service in compliance with ServSafe regulations during designated times. Maintain all shift notes, program materials, client files and data, in accordance with contract andorganizational policies. Conduct guest unit/bed assignment check as assigned to support guests' adherence to programexpectations. Pack up client items when abandoned or when guests are asked to leave, in accordance toprogram policy and only when assigned. Assist with the cleaning and upkeep of the facility, both indoors and outdoors, ensuring theshelter remains clean, organized, and welcoming. Complete all required training in adherence to the training schedule and in compliance withcontract, organizational and program needs. Attend all staff meetings as assigned. Performs all other duties as assigned. This description should not be interpreted as all inclusive. It is intended to identify the majorresponsibilities and requirements of this position. The incumbent may be requested to performjob-related responsibilities as well as other tasks not stated in this position descriptionEducation/Experience: High s hool diploma or G.E.D. requiredSkills: Conflict Resolution: provide a positive, solution-focused approach to conflict. Self-Direction: work independently within clear parameters within a team environment. Problem solving skills: Ability to assess complex and changing situations, identify barriers anddevelop creative solutions.Qualifications: Demonstrated history of providing professional services. Demonstrated history of providing customer service in a professional setting. Desire to serve others by building on their strengths. Comfortable working in a crisis-oriented environment and responding appropriately to a personin crisis. Ability to respond with humility to diversity and the needs of our unhoused neighbors. Ability to work effectively, cooperatively and respectfully with staff, volunteers, guests, partnersand community members regardless of race, ethnicity, national origin, partner status, faith, age,socio-economic status, gender identification, and physical or mental ability. Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality ofinformation. Ability to work schedule as assigned, working as a part of a 24-hour system, and staying awakeat all times during work hoursBackground Check: Continued employment will be contingent upon a biennial (every two years) background checkthat is processed in accordance with The Salvation Army's policies.Physical Requirements: Ability to maneuver Ability to remain in a stationary position Ability to grasp, push, pull, and reach overhead Ability to operate telephone Ability to lift 25 pounds Ability to access and produce information from the computer Ability to understand written information Qualified individuals must be able to perform the essential duties of the position with or withoutaccommodationQualificationsEducationHigh School or Equivalent (required)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.u00a0For further information, please review the Know Your Rights notice from the Department of Labor.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.Apply at:

Created: 2025-12-22