Customer Service Representative

Customer Service Representative Denver, CO, United States Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The Worldu2122. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the worldu2019s most beloved brands, including DEWALTu00ae, BLACK+DECKERu00ae, CRAFTSMANu00ae, STANLEYu00ae, CUB CADETu00ae, and HUSTLERu00ae. The Job: As a Customer Service Representative, youu2019ll be responsible for the administration of the day-to-day functional operations of a regional warehouse under the direction of the Regional Manager + Take and process customer orders via phone, mail, and through sales personnel + Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines + Handle effectively the expediting of customer and inventory orders + Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines + Distribution responsibilities include negotiating freight rates and tariffs, routing traffic, tracing shipments, obtaining proof of delivery, and the filing of freight claims + Analyze, administer, and order inventory for the regional location + Administration of the regional rental fleet + Processing customer returns and requests for credit and assistance in the resolving of credit problems + Maintain prompt communication with customers and company personnel + Contact of outside vendors for services, price, delivery, and the request of issuance of purchase orders for the same + Ordering of general and shipping supplies and administer and analyze daily cycle counting + Assist in the training of regional operations personnel The Person: + High school diploma or GED + 1-2 years front office experience + Microsoft Word, Excel experience The Details: Youu2019ll receive a competitive salary and a great benefits plan including: + Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement. + Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place youu2019ll want to be u2013 and stay. Being part of our team means youu2019ll get to: + _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. + _Learn:_ Have access to a wealth of learning resources, including our digital learning portal. + _Belong:_ Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion. + _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. Whatu2019s more, youu2019ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. Weu2019re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Weu2019re visionaries and innovators. As successful as weu2019ve been in the past, we have so much further to go. Thatu2019s where you come in. Join us The base pay range for this position in Colorado is $19 - $21 per hour. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Stanley Black and Deckeru2019s internal or external careers site. _We Donu2019t Just Build The World, We Build Innovative Technology Too._ Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youu2019ll get the unique chance to impact some of the worldu2019s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are Weu2019re the Worldu2019s largest tool company. Weu2019re industry visionaries. Weu2019re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art u201csmart factoryu201d products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks Youu2019ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What Youu2019ll Also Get Career Opportunity: Career paths arenu2019t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means youu2019ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because thatu2019s how the best work gets done. Youu2019ll find we like to have fun here, too. Purpose-Driven Company: Youu2019ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteranu2019s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (

Created: 2025-12-22