Account Services Representative

ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others. Your Position Overview: As an Account Services Specialist, you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through CRM, your team works to retain customers through customer-centric problem-solving, contract negotiations, and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services, with a strong emphasis on renewing customer contracts. Your Key Responsibilities: u2022 Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel. u2022 Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business. u2022 Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations. u2022 Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs. u2022 Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms. u2022 Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience. u2022 Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in CRM. u2022 Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines. u2022 Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics. Your Qualifications: u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Bacheloru2019s Degree or 3+ years of relevant work experience u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Effective communication skills (Bilingual is a plus) u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Excellent computer skills, including proficiency with MS Office Suite and Salesforce u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Excellent interpersonal skills for effective team collaboration u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Proactive and able to take initiative with little or no direction u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 The ability to establish collaborative customer relationships in a fast-paced environment u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 The ability to thrive in a high pace, growth-focused business environment u00a0 Why You'll Love Working for ScentAir: u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Competitive pay and monthly bonus plan u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Benefits: Medical, dental, vision, and life insurance, plus company-matched 401k u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Perks: Company-issued laptop and cutting-edge technology support / Hybrid roleu00a0 u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Great work environment: Fun, team-focused atmosphere with an employee-driven u00a0u00a0community outreach program u2022u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Paid Time Off: Enhanced holiday schedule and paid time off ScentAir isnu2019t your typical B2B company. Weu2019re transforming how businesses connect with their customers through the power of scent. With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide. Powered by JazzHR

Created: 2026-03-07