Field Service Representative

JOB REQUIREMENTS: Job Purpose The Field Service Representative assistswith the operation and troubleshooting of the Automated Meter ReadingSystem. Performs manual meter reads and executes other field activitiesas assigned.Core Responsibilities Note: This is not an all-inclusivelisting Inspection and Reporting: Visually checks meter installationsfor problems that could result in energy usage being improperlyrecorded. Observes and documents problems in work order system.Equipment Operation: Operates Company vehicles to drive daily mobileroutes and perform investigations. Customer Interaction and Support:Contact customers regarding usage trends to verify accurate billing anddeliver customer collection notices. Assists Field Inspectors withinvestigations and provides backup to Customer DataRepresentatives.Behavioral Competencies Note: These competencies are inaddition to MGE's core competencies reflected in the Mission, Vision,and Behaviors. Plans and Aligns: Plans and prioritizes work to meetcommitments aligned with organizational goals. For example, gains aclear understanding of the main tasks needed to complete work in theright sequence. Identifies the support and resources needed to carry outplans; delivers on time at an acceptable quality level. Tech Savvy:Anticipates and adopts innovations in business-building digital andtechnology applications. For example, makes effective use of the latesttechnologies required for success in the role; grasps the mainterminology. Learns and adopts new technologies, although may requiresome time to master the changes. Optimizes Work Processes: Knows themost effective and efficient processes to get things done, with a focuson continuous improvement. For example, generally follows defined andcommunicated standards, methods, and procedures. Seeks advice and findsways to work better within processes. Makes some reasonable suggestionsto improve work methods. Manages Complexity: Makes sense of complex,high quantity, and sometimes contradictory information to effectivelysolve problems. For example, gathers basic information to understand aproblem and find a solution. Seeks to understand and apply systematicproblem-solving methods; distinguishes symptoms from underlyingproblems.Skills Strong attention to detail and accuracy. Goodorganizational and time-management skills. Ability to workindependently. Ability to deal positively with customers in all types ofsituations to promote good customer relations. Able to work acrossmultiple computer systems and software programs. Strong communicationand interpersonal skills. Basic knowledge of navigation and routeplanning. Ability to maintain a valid Wisconsin driver's license ingood standing as determined by the Company.Physical Requirements Abilityto meet physical requirements of role as identified by the... For fullinfo follow application link. AA/EOE-Minorities/Females/GenderIdentity/Sexual Orientation/Disabled/Vets APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/7062C92E8F4E42D6 Qualified females,minorities, and special disabled veterans and other veterans areencouraged to apply.

Created: 2025-12-22