Department Store Manager

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Selling and ServiceUnderstands organizational objectives and makes decisions that align with Company priorities and valuesEndorses, models and develops team to deliver Coach's Selling and Service expectationsManages sales strategies, initiatives and growth across all categoriesFlexes store business strategies and personal selling techniques to contribute to overall store and financial resultsMaximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customersSales/productivity goals: sets and communicates goals for the team, tracks store's performance at all timesand achieves sales through teamProductivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contributionTakes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goalsDrives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductive relationships with customersDevelops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectivesUnderstands changes in local market with potential impact on business performance and supports theexecution of local sales strategies and tacticsBuilds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplaceCreates positive impressions with store team and customers by bringing best self to work through elevated,sophisticated, appropriate business attire consistent with Coach's guide to styleActs as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)Coaches team on how to incorporate trends into their selling experience with customersInfluences customer's purchase decisions by balancing patience and assertivenessSensitive to customer and team's needs and tailors approach by reading cuesResolves customer problems and meets customer needs in a timely manner through solution-oriented andforward thinkingEncourages team to build long-term relationships with customers to drive businessDevelops both self and individual product knowledge skills and remains aware of current collectionsProtects and drives the needs of the business at all timesUnderstands the positive sales impact staffing has on the business; recruits and hires accordinglyCoaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizingCompany toolsEnsures all daily tasks are completed without negatively impacting service of Coach standardsWorkplace and EnvironmentCreates enthusiasm and positivity for a shared vision and missionLeads by exampleDemonstrates confidence when leading the team and managing the storeTakes initiative; has a high level of ownership and accountability for results of self and othersApproaches challenges in direct and timely manner and takes action to course correct in the moment when appropriateBuilds trusting relationships with peers and teamActs as advocate for the team and BrandWorkplace a

Created: 2025-12-22