Cartveyor Operational Support

JOB REQUIREMENTS: Cartveyor Operational Support Specialist PFlowIndustries Milwaukee, WI Summary The Cartveyor Senior Operations Analystis responsible for managing a high volume of incoming inquiries andproviding comprehensive support to internal and external customers,dealers, and installers regarding parts for Cartveyor (CV, DCV & GK)equipment. This role is responsible for generating detailed quotations,processing sales orders, and resolving product or service issuesindependently ensuring all are done in accordance with companyprocedures and policies meeting internal and external customerrequirements. This role will also be involved in project management,materials management and continuous improvement initiatives. EssentialDuties And Responsibilities This list of duties and responsibilities isnot all inclusive and may be expanded to include other duties andresponsibilities, as management may deem necessary from time to time.Leads communication with customers and internal teams, providingassistance and problem resolution. Manages a high volume of incomingcalls and emails from customers, dealers, installers and end-usersregarding parts needed to repair or maintain the full range of PFlowCartveyor equipment. Must respond to all inquiries in a timely mannerthat meets or exceeds the customer service response standards set forthe Cartveyor Business Unit. Generates detailed quotations, processessales orders and provides comprehensive frontline support to PFlowcustomers by managing requests from initial inquiry to completionensuring customer satisfaction. Initiates and manages Case ID's,warranties and RMAs (Return Material Authorizations) in M2K system.Provides proactive tracking information and updates to customers.Researches and identifies parts needs independently by locatingdrawings, manuals, part numbers and consulting with Technical SupportAdvisors or Engineering, as needed. Resolves product or service issuespromptly and independently by clarifying the customer's concern,determining root cause, explaining resolution steps, expediting thecorrection and managing through to resolution. Qualifications To performthis job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. Requires a collegedegree. Requires the ability to exercise diplomacy and tact in allverbal and written communications. Requires excellent problem-solvingskills and the ability and desire to develop, implement and communicatepractical solutions. Requires excellent communication skills toeffectively relay verbal and written information in a professionalmanner to all levels of management, all... For full info followapplication link. MRA is an Equal Opportunity/Affirmative ActionEmployer APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/15094776E77045F0

Created: 2025-12-22