Bilingual Spanish - Case Manager, Bethany Senior ...

ESSENTIAL DUTIES AND RESPONSIBILITIES Under the general supervision of the Supportive Housing Programs Supervisor, the Case Manager at Bethany Senior Terraces is responsible for providing ongoing support services for frail elderly tenants exiting shelters into permanent affordable housing. The Case Manager will be part of a team that connects tenants to the health and community building services that ensure they can age safely in their homes and communities. Specific duties and responsibilities include: u2022 Actively coordinate day-to-day on-site services for tenants on their caseload and ensure all service provision is representative of RiseBorou2019s mission u2022 Ensure tenancy of each resident through eviction prevention services, provide tenant/landlord mediation and advocacy when necessary, and work with the property management team to complete annual recertification paperwork u2022 Complete needs assessments and develop ongoing, individualized tenant, goal-based service plans for all tenants; review service plans periodically and document the successful completion of tasks and objectives u2022 Assess tenantu2019s potential barriers to maintaining stable housing and provide coaching, support, and referrals to improve housing retention, stability, quality of life, and self-sufficiency i.e. support with budgeting life skills, tenancy, and communication skills, etc. u2022 Identify strategies to address any short-term or chronic issues, such as substance use or mental illness, which might compromise service plan goals and trigger a relapse into homelessness u2022 Provide ongoing optimal case management, timely assistance and advocacy, information and referrals to community services including supportive counseling and crisis intervention, and other Identified support as needed u2022 Assist tenants with identifying additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed u2022 Create and update social capital map with residents and maintain an ongoing, accurate tracker of residents who have family support including the desired level of engagement u2022 Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed u2022 Lead resident groups and provide brief counseling support, completing referrals to off-site mental health providers for more intensive clinical support and services u2022 Establish a calendar of recreational programming including planning and attending off-site trips with residents to dinners, Broadway shows, games, and other outings as determined based on tenant interests u2022 Educate residents on the available on-site services and other community resources u2022 Prepare and maintain up-to-date resident files including records, personal and eligibility information, services provided, outcomes, and all relevant correspondence u2022 Ensure timely documentation of all interactions with tenants and instances of service provision in the programu2019s case notes database u2022 Maintain regular contact with tenants through monitoring services including home visits, telephone calls, and periodic inspections with property management staff u2022 Work with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities u2022 Communicate with on-site property management and maintenance staff on resident issues and obtain records of resident incidents and hospitalizations that take place during off-work hours u2022 Coordinate with Health Services Coordinator and conduct case conferences to ensure residents receive the full breadth of wraparound services available both on-site and through referrals u2022 Track tenant benefit expiration and recertification dates and create a plan for timely recertification submissions u2022 Coordinate with the Supervisor and Program Director to issue bi-annual resident satisfaction surveys to assess needs and interests u2022 Other related duties based on the needs of the program COMPETENCIES u2022 Demonstrated knowledge of case management required; housing program case management preferred u2022 Excellent verbal and written communication skills u2022 Excellent organizational skills and strong attention to detail u2022 Excellent time management skills with the ability to multitask and prioritize workflow u2022 Excellent interpersonal and customer service skills u2022 A self-starter with the ability to work independently with minimal supervision and collaboratively a team u2022 Ability to show genuine interest in the care and well-being of older adults u2022 Ability to provide quality services with compassion, patience, and empathy u2022 Ability to be flexible in scheduling/staffing needs, for the provision of optimal client care u2022 Ability to maintain confidentiality at all times u2022 Ability to think creatively and problem-solve u2022 Ability to professionally represent RiseBoro with clients, visitors, co-workers, and volunteers u2022 Bilingual English/Spanish; ability to speak, read, and write in Spanish preferred u2022 Proficient in Microsoft Office Suite, particularly Word, and Excel u2022 Commitment to RiseBorou2019s mission, vision, and values u2022 Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities u2022 Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.) EDUCATION AND EXPERIENCE u2022 Bachelor of Social Work degree is required u2022 A minimum of one (1) year of clinical experience running groups and providing counseling preferred; housing case management experience a plus E Qualifications EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY STATEMENT It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

Created: 2025-12-22