Financial Center Manager - Boylston Street Financial ...

Financial Center Manager - Boylston Street Financial Center Boston, Massachusetts To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge ( Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammatesu2019 physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us Job Description: This job is responsible for managing a financial center and its employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness. Responsibilities: u2022 Develops talent, including proactive sourcing of candidates u2022 Manages client traffic, engaging and appropriately routing clients, and fostering client retention u2022 Manages business results through formalized management routines and coaching u2022 Creates a world class client experience environment u2022 Manages market-level initiative prescribed by market leaders u2022 Drives operational excellence by engaging employees on business strategy u2022 Manages organizational priorities and effective execution Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. u2022 Breaks down barriers to create a more inclusive environment that supports company D&I goals u2022 Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations u2022 Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success u2022 Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization u2022 Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance u2022 Efficiently allocates and manages resources across the organization to drive short and long term profitability u2022 Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs u2022 Mobilizes organizational resources to deliver the full range of the banku2019s capabilities to meet client needs and to gain competitive advantage4 Required Qualifications: u2022 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team u2022 Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. u2022 Collaborates effectively to get things done, building and nurturing strong relationships. u2022 Displays passion, commitment and drive to deliver an experience that improves our clientsu2019 financial lives. u2022 Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed. u2022 Communicates effectively and confidently, and is comfortable engaging all clients. u2022 Has the ability to learn and adapt to new information and technology platforms. u2022 Applies strong critical thinking and problem-solving skills to meet clientsu2019 needs. u2022 Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. u2022 Efficiently manages your time and capacity. u2022 Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment. u2022 Can interpret performance results, find opportunities to drive success and hold others accountable to results. u2022 Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: u2022 1+ years management experience including hiring, coaching, and developing direct reports u2022 Experience in financial services and knowledge of financial services industry, products and solutions. u2022 Experience working in an environment with individual and team goals where goals were routinely met or exceeded. u2022 Bilingual skills. Skills: u2022 Customer Service Management u2022 Performance Management u2022 Coaching u2022 Customer and Client Focus u2022 Talent Development u2022 Risk Management u2022 Sales Performance Management u2022 Business Operations Management u2022 Recruiting u2022 Result Orientation u2022 Referral Management u2022 Leadership Development u2022 Inclusive Leadership u2022 Prioritization u2022 Problem Solving Minimum Education Requirement: u2022 High School Diploma / GED / Secondary School or equivalent _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your

Created: 2025-12-24