Product Manager, Mortgage Servicing

Overview Job Purpose We are seeking an experienced Product Manager with deep expertise in Mortgage Servicing and Servicing Acquisition Solutions to lead the development of a system-to-system servicing acquisition platform. This role requires a strategic thinker who can bridge the gap between business needs and technical execution, translating complex servicing operations into scalable, technology-driven solutions. The ideal candidate will drive product strategy, collaborate cross-functionally, and deliver impactful outcomes that support servicing transfers and portfolio growth. Responsibilities + Define and the product vision and roadmap for servicing acquisition solutions, aligning with business goals and customer needs. + Lead cross-functional teams through the full product lifecycleu2014from discovery and design to development, testing, and deployment. + Engage with clients to define business requirements, document pain points and communicate project status + Translate mortgage servicing requirements into clear product features and user stories, ensuring alignment with regulatory and operational standards. + Collaborate with engineering, data, and architecture teams to design scalable system-to-system integrations for servicing transfers. + Engage with servicing operations and business stakeholders to gather feedback, validate solutions, and prioritize enhancements. + Monitor product performance and adoption, using data-driven insights to iterate and improve functionality. + Ensure documentation and training materials are created to support internal users and external partners during onboarding and servicing transitions. + Stay current on industry trends, regulatory changes, and servicing technologies to inform product strategy and innovation. Knowledge and Experience + Bacheloru2019s degree in Business, Computer Science, Finance, or related field. + 5+ years of experience in Mortgage Servicing, with direct involvement in servicing acquisition, transfer, or onboarding projects. + Strong understanding of servicing operations, investor guidelines, and regulatory requirements. + Proven experience managing software development lifecycles, preferably in Agile or Scrum environments. + Ability to define product strategy, create roadmaps, and manage backlogs aligned with business goals. + Demonstrated success working with engineering teams to deliver system integrations, APIs, and data-driven solutions. + MSP experience required + Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights. + Excellent communication and stakeholder management skills, with the ability to influence across business and technical teams. + Proficiency in tools such as MS Office, ADOand MSP + Experience with data mapping, ETL processes, and system-to-system integrations is a plus. #LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Created: 2025-12-24