Women's Center Support Specialist

Women's Center Support Specialist Boston, MA ( u2022 Case Management Job Type Full-time Description FLSA Status:Non Exempt Pay range: Low$23.76 per hour High$26.14 per hour Schedule:Full time, Monday u2013 Friday. Hours: 7:30am-3:30pm Job Summary:The Womenu2019s Center Support Specialist works to support the Womenu2019s Center Supervisor in facilitating day to day operations and services delivered within the Carolyn Conneru2019s Womenu2019s Center, a dedicated space for all women and non-binary guests at St. Francis House. The Support Specialist has high engagement with guests and is responsible for administrative tasks necessary for high quality service delivery that is trauma informed, person-centered, and recovery oriented. Essential duties/ responsibilities: + Ensures a welcoming and engaging environment where guests can access information and resources + Develops positive and trusting relationships with guests while maintaining a sense of calm authority in the space + Provide crisis intervention and frequent assistance with de-escalation as needed + Supports guests in addressing individual short term case management needs such as shelter search, obtaining vital documents, managing appointments, etc. + Keeps careful, timely, and accurate documentation of Womenu2019s Center attendance and activity logs + Tracks supply inventory; coordinates with Womenu2019s Center Supervisor in ordering and distribution within the Womenu2019s Center u00b7 Supports Womenu2019s Center Supervisor in planning and implementing social events for women and non-binary guests as a means of in-reach and engagement + Provides independent management of the milieu space during times in which Womenu2019s Center Supervisor is performing clinical duties + Works closely and serves as an SFH representative with external partners including, but not limited to, DMH, Womenu2019s Lunch Place, Rosieu2019s Place, Woods Mullen, etc. + Responsible for supporting in the planning and hosting of SFHu2019s annual Womenu2019s Day event + Actively participates in regular staff meetings, staff training program, and supervisory sessions + Performs all other duties as assigned + Adheres to agency code of conduct Requirements Required Skills & Abilities: + Proficiency in English. Bilingual (Spanish or Haitian Creole) strongly preferred. + Excellent verbal and written communication skills. + Excellent organizational skills with attention to detail. + Ability to prioritize tasks and to delegate them when appropriate. + Proficiency with Microsoft Office Suite. + Ability to function well in a fast-paced environment with compassion and professionalism. + Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. + Strong analytical and problem-solving skills. + Basic knowledge of community resources and best practices with at-risk populations. + Knowledge of de-escalation techniques or crisis intervention preferred. Education & Experiences: + High School Diploma or equivalent; Bacheloru2019s degree preferred. + Experience working with the homeless population and/or experience working with vulnerable female adult populations. + Lived experience of homelessness and/or recovery a plus. + Bilingual (Spanish or Haitian Creole) preferred + Due to uniqueness of Center, must be a woman and/or non-binary person. Physical Requirements: + Prolonged periods of sitting at a desk and working on a computer. + Must be able to lift up to 10 pounds at times. + Prolong standing and moving throughout multi-level building. + Constantly operate computer and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio. SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. This job description is subject to change and does not restrict managementu2019s right to assign or reassign duties and responsibilities to this job at any time.

Created: 2025-12-25