Customer Success Associate Smart

JOB REQUIREMENTS: Position Summary: Direct Supply is building the futureof healthcare technology with industry-leading products, solutions andplatforms to help improve the lives of millions of seniors and those whocare for them. In the Customer Success Associate position, you'llsupport the successful fulfillment of DS smart program orders, ensuringaccuracy, efficiency, and a great Partner experience. You'll manageactivities across quoting, pricing, billing, and project tracking whilealso helping identify opportunities for automation and processimprovement throughout the DS smart workflow. Skills Needed: Deals withAmbiguity - Adapts smoothly to change and thrives in ambiguity,maintaining composure and productivity. Maintains progress despiteincomplete information and tackles complex issues municates Effectively - Develops and delivers impactfulcommunications for diverse audiences across channels. Excels in bothsmall and large group interactions. Captures attention, activelylistens, and guides discussions towards targeted goals. ProvidesCustomer Value - Delivers cutting-edge, tech-driven solutions pairedwith outrageous customer service with an eye to profitability. Seizesopportunities that reward both the customer and DS, fostering robustcustomer relationships. Optimizes Work Processes - Streamlines workflowsby harnessing data, AI, and technology. Identifies opportunities forefficiency and incorporates new processes and technology. Defines newsuccess measures. Demonstrates excellent ability to prioritize andmanage time effectively to meet competing deadlines in a fast-pacedenvironment. What You'll Do and Impact: Develop a deep understanding ofthe DS smart offering, including associated products and accessories.Collaborate with cross-functional Partners by participating in teammeetings and sharing best practices to support ongoing processimprovements. Support product setup by assisting in the creation andloading of products into PMTs. Contribute to project kickoff by helpingwith quotes, placing orders, sending communications, monitoringfulfillment and backorders, and relaying key updates to the CustomerSuccess Manager. Lead billing activities for the team, ensuring accurateand timely processing. Perform other duties as assigned to support teamand customer success. Experience: Previous experience in customerservice, account management, or sales. Additional Items of Interest:Bachelor's degree in Operations, Communication, or Business Experiencein working in a software or technology company Job to be performed inthe location listed. Generous benefit package available. Clickhere tolearn more. Direct Supply, Inc. and its U.S. subsidiaries are equalopportunity and affirmative action employers committed to diverseworkforces. 2013 to 2025 Direct Supply, Inc. All rights reserved. APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/A52285F8C76D489D

Created: 2025-12-25