Director, Client Experience

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.We're a team of doers, builders, and tech whisperers who live by 4 core values:Go Beyond | Own It | Be Curious| Serve as OneWe pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.Employees at VC3 are valued for their creative initiative. Our work culture is embedded with a cohesive and collaborative approach, where employees are encouraged to use their talents to assist clients, plan strategy, and work together to deliver exceptional results. We value autonomy and freedom and always encourage you to take the time to celebrate and reward great work. The Impact you will have: As the Client Experience Director, you will be responsible for designing, consulting, and overseeing strategies to enhance the VC3 Client Experience throughout their journey. You will work with teams throughout the organization to ensure every touchpoint with our clients is frictionless and exceeds their expectations, ultimately fostering long-term relationships and business growth. The Client Experience Director is the head advocate for the client throughout VC3.This position requires an individual that will provide strategic client experience vision and passion for excellence.

Created: 2025-12-26