IT Manager, Ops Tech Solutions (OTS)

DescriptionOperations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do u2014 whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity See why diversity is important to us at /diversity. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. About The Role You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazonu2019s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazonu2019s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. What Do We Offer? Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. If youu2019re not in it for those perks, here is one more: we donu2019t wear suits and ties Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at Key job responsibilities u2022 Inclusively hire, train, and develop a team of IT professionals. u2022 Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. u2022 Interact with management and staff to provide technical assistance for continuous improvement of IT solutions. u2022 Establish and maintain a positive, productive relationship with operational partners and staff. u2022 Lead infrastructure builds in new facilities. u2022 Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations. u2022 Measure, monitor, and maintain teamu2019s ability to meet or exceed contact and resolution Service Level Agreements (SLA). u2022 Develop and maintain policies, procedures, and processes. u2022 Oversee management of equipment and parts inventory. u2022 Create, manage, and support recognition and communication programs. u2022 Travel up to 30%.Basic Qualifications- 5+ years of developing a team of technical professionals across multiple locations experience - 2+ years of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of professional or military experience - Knowledge of Linux or Unix systems administrationPreferred Qualifications- Knowledge of hardware architectures - Experience with system management tools and client/server environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2025-12-26