401k/S125 Service Associate I

DescriptionAre you a 401 (k)/S125 Service Associate I looking to join one of the top companies in the Business Process Outsourcing industry?Are you looking to further your career and grow?Do you have experience in client or customer service?If you answered yes to those three questions, then apply todayAcara Solutions seeks highly qualified candidates to work onsite with our client in Rochester, NY. Interested?Here's what you'd do:- Under significant guidance and direction, provides customer service for the client's products in the S125 Client Service Center.- Uses prescribed guidelines to ensure good customer relations are maintained, and participant and client claims and complaints are resolved fairly, effectively, and per the client's policies and procedures.- Handles inbound calls from active and terminated participants/employees of the client Insurance Agency clients- Handles inbound calls from client/employer plan administrators- Provides education on S125 products, client policies & procedures, or Internal Revenue Service guidelines & regulations- Escalates tasks or documentation to other teams within the client Insurance Agency- Develops and maintains a basic working knowledge of the client products- Uses systems and software packages, which may include Human Resources Information System (HRIS), Salesforce, Flex, Core Advanced, and Operational Reporting System (ORS)- Documents all interactions, performs data entry, and maintains strong prioritization and organization- Delivers quality service to clients via phone, email, chat, and other avenuesHere's what you'll get:Pay: $18.00 /hr.Hours: 40 hours/week.Length: Temp (6 Months).Sounds like a good fit?APPLY TODAYAbout Acara SolutionsAcara is a premier recruiting and workforce solutions provider. We help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.Job RequirementsRequired Skills / Qualifications:- High School Diploma or GED.- Minimum of 1 year of Client or customer service experience. Preferred Skills / Qualifications:- Associate Degree. Additional Information:- Upon offer of employment, the individual will be subject to a background check and a drug screen.- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.Apply Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.Minimum Salary: 32240.00Maximum Salary: 32240.00Salary Unit: Yearly

Created: 2025-12-26