National Accounts Coordinator

JOB SUMMARY: The NCC National Accounts Coordinator supports the National Accounts Temporary Services program by processing service requests/changes/cancellations from National Account clients via phone and/or Web Form emails. The position serves as a liaison between Securitas branches and National Account clients to ensure that all service requests are fulfilled. ESSENTIAL FUNCTIONS: The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. u00b7 Receive all incoming forms of communication from National Account Temporary Services clients and Securitas branch offices servicing those clients during business hours, non-business office hours, and holidays. u00b7 Respond appropriately to all calls and emails by evaluating the situation and reviewing procedures on what steps to take for each request type. u00b7 Identify local Securitas branch office and contact available security staff to secure coverage for client request for service. u00b7 Input Security Officer work assignment in Securitas scheduling/payroll system. u00b7 Track the confirmation status of all service requests/changes/cancellations for each client and report that information to the client daily. u00b7 Reconcile tracking sheets to NCC List of Cases report on a daily basis. u00b7 Verify validity of service failures and communicate those to National Accounts Temporary Services department for follow-up and/or resolution with branch offices. u00b7 Track the department numbers for service requests for NCC charge backs. u00b7 Assist with and/or initiate projects that improve the overall efficiency of National Accounts Temporary Services support. Perform other duties as requested by management. MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. u00b7 Knowledge of standard office procedures and practices. u00b7 Demonstrated proficiency in Microsoft Word, Excel, Outlook, and Access. u00b7 Working knowledge of computerized systems like PeopleSoft a plus. u00b7 Demonstrated proficiency in the English language in both oral and written communications. u00b7 Must possess excellent verbal and written skills, including good grammar. u00b7 Clear, professional, and pleasant speaking voice and courteous telephone manner. u00b7 Strong customer service and results orientation. u00b7 Previous call center experience is a plus. u00b7 High level of attention to detail. u00b7 Excellent planning, organization and time management skills. u00b7 Ability to interact effectively with both company and client representatives at all levels. Education/Experience: High School Diploma or GED required and two years + of related administrative functions in an office setting or call center environment. Competencies (as demonstrated through experience, training, and/or testing): u00b7 Must be very detail-oriented, dependable and reliable (incl. proficiency at follow-up), and possess strong work ethic u00b7 Good organization and time management skills are essential characteristics utilized by this position. u00b7 Able to work in a multi-tasked environment u00b7 Possess professional and positive demeanor u00b7 Flexibility: NCC operates 24 hours per day 7 days a week 365 days a year. o Must have the ability to work shift times that are not normal business hours of operation o May be required to work holidays o Maintain excellent attendance o Dependably report to work on time for assigned schedule o Adaptable to schedule changes, which consist of more (or less) time flexibility Working Conditions and Physical/Mental Demands: With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: u00b7 Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey u00b7 Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results u00b7 Close vision, distance vision, and ability to adjust focus u00b7 Regular talking and hearing u00b7 Wearing of a headset throughout work shift u00b7 Receiving automatically connected phone calls from an ACD phone system u00b7 Ability to sit for long periods of time while working on a personal computer u201cSecuritas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.u201dSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, weu2019re looking for you to join the Securitas team. Benefits include: + Retirement plan + Employer-provided medical and dental coverage + Company-paid life insurance + Voluntary life and disability insurance + Employee assistance plan + Securitas Saves discount program + Paid holidays + Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Created: 2025-12-29