Customer Care Specialist

Customer Care SpecialistPanther Central - Pennsylvania-Pittsburgh - (25006672)u00a0The Office of Business, Hospitality and Auxiliary Services (BHAS) leads the University's foundational business services and is one of the many units underu00a0Finance and Operations. BHAS performs critical services to ensure our students, staff, faculty, and visitors have an exceptional experience on campus, including:- All residence halls and University-owned leased apartments- 36 dining locations across campus- Hospitality services, including camps and conferences, the University Club, and Heinz Memorial Chapel- University Logistics, including student and campus mail, surplus property, campus printing, and moving services- Campus Mobility, including parking lots and garages, campus shuttles, and commuting opportunities- Panther Central -- the University's one-stop shop for all campus needs including ID cards- Campus retail operations, including three on-campus stores - The University Store on Fifth, Maggie & Stella's Cards & Gifts, and The Pitt ShopWe welcome you to BHAS, and invite you to explore our services, get to know our leadership team, and learn about our mission, vision, and values. For more information about BHAS, please visit our website atu00a0BHAS.pitt.eduu00a0or follow us onu00a0LinkedIn.u00a0Job SummaryServes as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.Essential Functions Serves as first point of contact for internal and external customers including guests, clients, faculty, staff, students, vendors, and others Responds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or services Troubleshoots and handles moderately complex inquiries and issues Refers customers to supervisors and/or other departments as needed Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed Files documents, provides data entry, and completes forms requiring standard information Explains policies and procedures of housing, dining services, and Pitt IDs to students, parents, faculty, staff, and other visitors Other duties and special projects as assignedPhysical EffortSitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling.Assignment Category:u00a0Full-time regularJob Classification:u00a0Staff.Customer Service Representative IIJob Family:u00a0Administrative SupportJob Sub Family:u00a0Customer ServiceCampus:u00a0PittsburghMinimum Education Level Required:u00a0Associate's DegreeMinimum Years of Experience Required:u00a03Will this position accept substitution in lieu of education or experience:u00a0Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.Work Schedule:u00a0Tuesday -- Saturday 3pm -- 11pmWork Arrangement:u00a0Hybrid: Combination of On-Campus and Remote work as determined by the department.Hiring Range:u00a0$17.74/hour with overtime opportunitiesRelocation_Offered:u00a0NoVisa Sponsorship Provided:u00a0NoBackground Check:u00a0For position finalists, employment with the University will require successful completion of a background checkChild Protection Clearances:u00a0Not ApplicableRequired Documents:u00a0Resume, Cover LetterOptional Documents:u00a0Not ApplicablePI280916362

Created: 2025-12-29