Helpdesk Technician

Volt is immediately hiring for a Helpdesk Technician in Bellevue, WA.Position Type: Contract, Full timeDuration: 12+ MonthsAs a Helpdesk Technician, you will be:Job Description: Seeking a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue headquarters this role supports both in person and virtual staff requests.Responsibilities Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution Active Directory Account maintenance Managing access to internal and external collaboration spaces PC Lifecycle Management Inventory Receiving, & Tracking Fulfil software requests Business travel support Demonstrate and assist with remote access to resources. Support users at Bellevue and Everett location. Assisting with onboarding as assigned.Key Qualifications and Skills Communicate openly and display respect and a desire to foster teamwork. Able to quickly learn and implement new concepts Calm in stressful situations and able to think through those situations to find the best outcome Customer service ability and interpersonal skills Organizational skills Proactive on finding areas within our process that can be improved and making these suggestions to the team Highly adaptable with problem solving The successful candidate will possess a high degree of trust and integrity.Areas for development include Supporting customers and clients both in person and remotely Rapid deployment imaging technologies MDT and SCCM Windows 1011 in a domain-managed environment A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them. General understanding of Multi-Factor Authentication methods. A general understanding of modern Information Security principles and practices Experience with a commercial ticketing system JIRA An understanding of desktop and laptop hardwareASK ME HOWThank youHarshita (+1) 470-289-4469Pay Range: $23-$27 per hour.Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job se

Created: 2025-12-29