Sr. Director - Systems Access Care Navigation

Job Description Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center Primary Care Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Pay Range: $63.10 - $94.02 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rushu2019s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Senior Director has accountability for a broad and evolving portfolio that spans patient access, navigation, clinical front-end operations, digital front door services, and related enterprise functions. The role ensures strong oversight of current areas of responsibility while maintaining the flexibility to assume additional ambulatory or hospital-based functions as organizational priorities and system growth require. The Senior Director drives system transformation through the design, execution, and sustainment of standardized workflows, centralized operations, digital innovations, and digital front door strategies that improve the patient journey and system performance. With oversight of a large, multidisciplinary leadership structure including directors, managers, supervisors, nurses, navigators, and access specialists, the Senior Director ensures seamless, equitable, and efficient access to care across all service lines. The role partners with executives, physician and nursing leadership, IT, digital health, and revenue cycle teams to advance growth, patient-centered care, and financial sustainability while leading complex, cross-functional initiatives. Other information: Required Qualifications u2022 Masteru2019s degree required. u2022 Ten or more years of progressive leadership in healthcare access, digital health, clinical operations, or ambulatory services within a large integrated or academic health system. u2022 Demonstrated success leading enterprise strategies, system-wide transformations, and multi-site operations. u2022 Strong expertise in Epic, digital health platforms, telecom systems, digital front door solutions, and diagnostic scheduling technology. u2022 Proven experience with large-scale budgets, operational turnaround, and financial management. u2022 Knowledge of clinical access services including nursing triage, refills, and navigation, and ability to align them with care delivery models. u2022 Ability to influence executive stakeholders and lead multidisciplinary teams across hospital and ambulatory domains. u2022 Commitment to advancing equity, innovation, patient-centered care, and digital engagement strategies. Preferred Qualifications u2022 Epic Cadence certification u2022 CHAM certification u2022 Nursing or clinical licensure u2022 Lean Six Sigma, PMP, or equivalent certification u2022 Senior leadership experience in enterprise-scale access operations across hospital, ambulatory, and digital front door environments Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements Responsibilities: Key Responsibilities u2022 Leads enterprise strategy for access, navigation, digital front door, and patient engagement solutions aligned with organizational goals for growth, patient experience, quality, and operational efficiency. u2022 Provides system oversight for scheduling, referral management, navigation, and clinical access functions across primary care, specialty services, diagnostic imaging, and hospital operator services, with flexibility to expand scope to other ambulatory areas as assigned. u2022 Directs access nursing services including triage, prescription refills, and care coordination, ensuring alignment with clinical standards and patient safety. u2022 Oversees enterprise Access Center operations, digital front door services, telehealth scheduling, and centralized telecom platforms. u2022 Leads scheduling and workflow governance, template management, Epic optimization, and integration of digital access platforms across the enterprise. u2022 Drives enterprise digital front door strategy by overseeing online scheduling, telehealth, patient portals, virtual intake workflows, and other digital access platforms, ensuring seamless integration with clinical and operational services while enhancing patient engagement and experience. u2022 Partners with IT, digital health, marketing, and physician leaders to expand technology-enabled access solutions, virtual care entry points, and patient engagement tools. u2022 Aligns access operations with population health and value-based care strategies, supporting high-risk and complex patient populations. u2022 Incorporates revenue cycle and financial strategies to optimize throughput, capacity utilization, and enterprise financial performance. u2022 Manages multi-million dollar budgets with fiscal discipline across hospital and ambulatory access services. u2022 Develops system-level analytics, dashboards, and reporting to drive accountability and inform executive decision-making. u2022 Recruits, develops, and mentors leadership talent across the enterprise portfolio, ensuring succession readiness. u2022 Represents access, navigation, and digital front door strategy at executive councils, physician forums, and governance committees. u2022 Fosters a system-wide culture of accountability, equity, innovation, and continuous improvement. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Position Sr. Director - Systems Access Care Navigation Location US:IL:Chicago Req ID 23554

Created: 2025-12-31