Customer Service Representative

HIRING NOW: CLIENT SERVICE MEDICAL SPECIALIST (ON-SITE) - Full & Part Time Positions AvailableAre you an experienced medical receptionist looking for a career upgrade with a leading healthcare provider? Do you excel in patient care coordination, medical scheduling, and EMR management? If you're ready to join a dynamic, patient-centered team where your expertise is valued, FYZICAL Therapy & Balance Centers - Bon Air wants YOU!Why Join FYZICAL?At FYZICAL Therapy & Balance Centers - Bon Air, we prioritize patient outcomes and foster professional growth. As part of the nation’s fastest-growing physical therapy network, we provide a collaborative, supportive, and innovative environment where your career can petitive Compensation & BenefitsCareer Growth & Continuing Education OpportunitiesSupportive Team & Mentorship from Industry LeadersCutting-Edge EMR & Patient Management ToolsPOSITION: CLIENT SERVICE MEDICAL SPECIALISTThis is NOT an entry-level position. Candidates MUST have at least 2 years of experience in medical reception.A note to recruitment agencies - we have this role covered at the moment; there is no need to get in touch. We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thanks!ResponsibilitiesPatient Coordination & Scheduling: Manage appointments, evaluations, re-evaluations, and timely cancellations.Medical Records & EMR: Maintain accurate patient records using electronic medical surance & Billing Support: Verify insurance, process co-pays, and track patient munication & Front Office Excellence: Serve as a key liaison between patients, providers, and physicians.Referral Management & Documentation: Process referrals and physician communications with accuracy.General Administrative Duties: Handle multi-line phones, mail, and front office operations.Required Skills2+ Years Experience in a Medical Reception Role (MANDATORY)Proficiency in EMR Systems (Electronic Medical Records)Exceptional Communication & Customer Service SkillsAbility to Work in a Fast-Paced Medical Office EnvironmentStrong Organizational & Multi-Tasking AbilitiesKnowledge of Insurance Verification & Billing ProcessesTyping, Database, Internet, and Word Processing Proficiency

Created: 2026-01-01