Service BDC Operator

Are you a motivated and customer-focused individual with strong communication skills? Are friendly and positive two words that can describe you? GREAT! Join our team as a Service BDC (Business Development Center) Operator and play a key role in delivering exceptional customer service at our dealership! As a Service BDC Operator, you will be responsible for handling inbound and outbound calls and assisting customers with their service-related inquiries. Your goal is to enhance the customer experience by providing timely and professional service while driving business growth for our service department. Responsibilities:• Answer customer inquiries, provide information about products and services, and help resolve customer concerns and complaints.• Update customer information and maintain accurate records of interactions. • Confirm service appointments.• When necessary, escalate complex or difficult issues to supervisors or other specialists for further assistance. Qualifications:• Prior experience in customer service, call centers, or automotive BDC is a plus• Strong communication skills (verbal and written) with a professional phone presence• Ability to multitask and stay organized in a fast-paced environment• Basic computer skills• Passion for delivering excellent customer service• Interest in learning more about vehicle maintenance and dealership service operations• Ability to follow detailed instructions accurately• Strong work ethic and reliability• Positive attitude and a team-oriented mindset • Bilingual is a plus• High school diploma or equivalent required Benefits:• 401(k)• Medical, Dental, Vision insurance• Life insurance• Opportunities for advancement• Paid time off and vacationSchedule:• Monday to Friday 10:00am - 7:00pm • Every other Saturday (7:45am - 4:00pm) Background check and drug testing is required.Marijuana is not a disqualifier.

Created: 2026-01-01