Infusion Patient Care Navigator - Hematology/Oncology

Job Description Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Hematology-Oncology Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Pay Range: $18.87 - $29.73 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rushu2019s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Infusion Patient Care Navigator is responsible for assisting nurses to provide outreach efforts to patients needing care coordination for infusion treatments. This role will utilize the established model of care management. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: u2022 High school diploma/GED required. u2022 Previous experience in an ambulatory setting required. u2022 One year experience using electronic medical records. u2022 Strong written and verbal communication skills. u2022 Proficient in the Microsoft Office Suite. u2022 Exceptional interpersonal skills. u2022 Strong ability to multi-task in a large centralized scheduling center. u2022 Ability to function independently, to organize, and be self-motivated. Preferred Job Qualifications: u2022 Associates or Bacheloru2019s degree. u2022 Bilingual highly desirable Responsibilities: u2022 Provides outreach for all patients due for follow up and new patient appointments according to policy and procedures. u2022 Monitors compliance with scheduled appointments for procedures, tests and consults. u2022 Documents all correspondence in electronic medical records as necessary. u2022 Works to improve identified outcomes (i.e. high utilizer patients) by using quality measures. u2022 Works with care team to identify extrinsic barriers to adherence (i.e. transportation, financial concerns or pharmacy) and work with patient and team to alleviate barriers. u2022 Daily monitoring of Epic pools for pending approved treatments awaiting scheduling. u2022 Acts as a liaison to multiple departments, agencies and provider offices. u2022 Collects time of service payments, posts payments in Epic u2022 Greets patients at the front desk, checks patients in and out of infusion and performs practice designated activities to support new patients. u2022 Works cooperatively in a team environment. u2022 Demonstrates compliance with RUMG Customer Service and Performance Standards. u2022 Answer Epic in-basket messages and secure chats timely and efficiently. u2022 Schedules, cancels and reschedules patient treatments. u2022 Other duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Position Infusion Patient Care Navigator - Hematology/Oncology Location US:IL:Chicago Req ID 23411

Created: 2026-01-01