Senior Vice President, Operations | Multifamily

Job Description Avenue5 is growing, and we are in search of a senior vice president, operations to join our dynamic team of Fivers About Us We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: u00b7 Listen to our associates, recognize them, and give them room to grow u00b7 Invest in our associates to help them become the best version of themselves u00b7 Approach every important decision with our associates in mind u00b7 Celebrate our associatesu2019 successes and encourage them to raise the bar even higher Summary of Responsibilities The senior vice president, operations is responsible for oversight of the property and corporate regional operations of a large region or multiple regions. This position creates strategy for growth at all properties within the assigned region(s). Additionally, the senior vice president, operations leads strategic plans and quarterly and annual business reviews with the clients to maintain a strong business partnership. This role also creates analysis of clientu2019s results and performance to target where Avenue5 products and services are most valuable to the client. Primary Responsibilities and Objectives u00b7 Provide leadership and direction to regional leaders, corporate and property associates and assist with any associate, payroll, accounting, information systems, legal, and risk management issues u00b7 Lead the annual budget, business planning, variance reporting and reforecasting processes through the year for corporate departments and properties u00b7 Understand the client and companyu2019s business objectives to ensure maximization of client accounts u00b7 Serve as a member of the Avenue5 corporate senior leadership team and strategic business partner responsible for revenue growth to existing and large complex clients and partners in the region u00b7 Participate in setting long and short-term objectives for the company including strategic plans for operations and personnel u00b7 Run corporate regional offices to ensure outstanding staff members are hired, maximum utilization of personnel and effective use of resources u00b7 Monitor resident satisfaction and retention and other key performance indicators u00b7 Arbitrate and resolve escalated issues u00b7 Understand the market landscape including pricing trends, competitor strengths and weaknesses, client requirements, new and emerging trends, and real estate management strategies u00b7 Establish, implement, and manage strategic plans for the pursuit of new business u00b7 Responsible to achieve growth and operational KPIs for named portfolio clients as well as corporate regional departments u00b7 Serve as the strategic leader for all aspects of the relationship with the client including communications, planning, education, problem resolution, and others u00b7 Provide subject matter expertise to clients to ensure product utilization is optimal u00b7 Maintain an expert knowledge of features, functionality, and benefits for all Avenue5 products and services u00b7 Oversee presentations for quarterly business reviews and strategic plans u00b7 Assess revenue and profit potential for all properties for portfolio clients u00b7 Participate in special company and industry events and conferences to support client development u00b7 Manage RFP and RFI responses. Work with the business development team to ensure successful presentations and achievement of new business targets. u00b7 Lead quarterly and annual business reviews with clients and other client meetings as requested u00b7 Collaborate with internal Avenue5 leaders, teams, and associates u00b7 Visit properties and regional offices on a regular basis Education and Experience u00b7 High school diploma is required. Bacheloru2019s degree is preferred. u00b7 A minimum of ten years of experience in the third-party property management industry is required u00b7 A minimum of five years of experience successfully managing multiple properties u00b7 CPM certification is preferred. Skills and Requirements u00b7 Demonstrated experience in managing, expanding, and developing relationships with clients at a senior level u00b7 Demonstrated strength is recruiting, hiring, developing, and growing top talent u00b7 Strong understanding of property management industry trends, issues, and emerging technology u00b7 Track record of accomplishments and high-impact results u00b7 Outstanding communication and presentation skills including public speaking u00b7 Ability to understand financial statements, such as profit and loss statements, general ledgers, and budgets, etc. u00b7 Participation in industry groups is preferred u00b7 Demonstrated ability to prioritize and allocate resources in a dynamic, execution-oriented manner u00b7 Strong organization skills, detail orientation, initiative, decision making, and sense of urgency u00b7 Ability to work at both the strategic and tactical levels u00b7 Ability to frequently travel including overnight Scheduling u00b7 Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidays u00b7 Ability to travel (including overnight) up to 50% Diversity Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Created: 2026-01-01