Dispatcher

Dispatcher Durham, NC dispatcher dispatcher Are you ready to take your career to the next level? With more than 20 years of home service in the Durham and surrounding areas, at JD Service Now, we believe work feels better when youu2019re surrounded by people who cheer you on, have your back, and treat you like family (the kind you actually want to hang out with). Weu2019re not just offering a job u2014 weu2019re offering a place where you can grow, thrive, and feel proud of the impact you make every day. Whatu2019s in it for you? + Competitive WEEKLY (thatu2019s right, every week) pay u2013 with weekly/monthly bonus opportunities. + Consistent work schedule & PTO + 85% company paid health insurance for you, 20% for your dependents + 100% company paid dental and vision insurance for you, 20% for your dependents + 6% 401k match u2013 letu2019s invest in your future together. + Take home truck with all gas, maintenance, and tolls covered by us + Ongoing training and development u2013 we want you to grow with us What Youu2019ll Do As a Dispatcher at JD Service Now you will be an integral part of our operations team, responsible for coordinating and dispatching technicians to deliver exceptional service to our valued customers. Your exceptional organizational skills and ability to handle high-pressure situations will contribute to our success. Key Responsibilities: + Efficiently schedule and dispatch HVAC, Plumbing, and Electrical service technicians to customer locations. + Prioritize service calls based on urgency and customer needs. + Communicate with customers to provide updates on technician arrival times. + Collaborate with field technicians to ensure efficient use of resources and timely job completion. + Maintain accurate records of service calls and technician schedules. + Assist in resolving any scheduling conflicts or service-related issues. + Provide exceptional customer service and support to address inquiries and concerns. Traits You Have + Integrity & drive: You do whatu2019s right u2014 even when no oneu2019s looking u2014 and always aim higher. + Professional presence: You show up sharp, prepared, and proud to represent JD Service Now. + Grit & hunger: You push through challenges, love a good win, and donu2019t stop until you do the job right. + Detail-oriented: You catch the small stuff that makes a big difference u2014 from specs to customer needs. + Team player: You work side-by-side with technicians, installers, and leadership to create an unbeatable customer experience. Our Dealbreakers u2014 and Why They Matter: + Showing up late: Customers rely on us, and so do teammates. + Cutting corners: Safety and quality are non-negotiable. + Bad vibes: We take our work seriously, but we love a positive team. + Unwilling to learn: Every day is a chance to get better u2014 if you donu2019t want that, this isnu2019t the place for you. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to reviewing your application

Created: 2026-01-01