Back Office Loan Operation Support Analyst (Traveling) ...

Back Office Loan Operation Support Analyst (Traveling) Core Director General information Press space or enter keys to toggle section visibility JobID 16570 Position Level Individual Contributor Team Implementation & Support Working Time Full-Time Position Type Regular Travel Requirements 50% Workplace Type Hybrid Preferred Location Springfield, MO Additional Locations Monett, MO Description & Requirements Press space or enter keys to toggle section visibility At Jack Henry, weu2019re more than a technology company, weu2019re a force for good in financial services. Weu2019re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then weu2019d love to meet you. Weu2019re seeking a motivated individual who loves to travel and is excited to join our team of Loan Operations Analysts. In this role, youu2019ll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications. Youu2019ll be responsible for guiding clients through every stage of the processu2014from pre-installation planning and coordination, to hands-on installation, training, and post-installation support. This position requires extensive overnight travel to customer locations throughout the United States and is ideal for someone who thrives in a client-facing environment and enjoys being on the move This is a Hybrid position, and candidates must live within approximately a 70-mile radius of our office locations Springfield, MO; or Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: + Implementation, design, and training of the Loan Operations Software Application. + Consulting with banking client to design parameter set, assisting bank with validation of data conversion, training on Loan Operations applications. + Communicate with other application analysts and programmers to analyze and audit transactions flowing through the core systems. + The successful candidate will travel with a conversion team to the customer site for software setup, training, conversion, and implementations. + Analyzes the customeru2019s existing products/processes and consults with the customer to map the existing system to the Jack Henry product. + Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation. + Oversees/performs system set-up for customers (i.e., parameter set-up, etc.). Ensures related business processes will run on software. + Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote. + Communicates the customeru2019s needs/expectations with programmers, other team members, and team leaders. + Maintains effective communication with customers throughout the entire project/case. + Identifies/maintains customer issues and ensures proper resolution. . + Prepares training materials and documentation for customers and internal users. + May perform other job duties as assigned. What you'll need to have: + A minimum of 5 years of working in a financial institution with Back Office Loan Operations. + This position entails 40-50% travel for software implementations. All travel expenses (airfare, meals, lodging, and transportation)are covered by the company. You can expect to take 1 trip per month, each lasting an average of 6-9 days, depending on the projectu2019s phase. + The ability to work extended hours that include nights and weekend as needed. What would be nice for you to have: + Previous bank data conversion experience. + Core Director experience. + Bacheloru2019s degree. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. Weu2019re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: u201cDo the right thing, do whatever it takes, and have fun.u201dItu2019s more than a tagline, itu2019s the foundation of our culture. We recognize that our associates are the key to our success, and weu2019re deeply committed to their wellbeing. Thatu2019s why we offer comprehensive benefits ( designed to support your physical, mental, and financial health so you can thrive both personally and professionally. Weu2019re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. Itu2019s this shared commitment that drives our success. Weu2019re proud to foster an environment where inclusion, sustainability, and community impact are more than values, theyu2019re how we operate. Visit our Corporate Sustainability ( site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. #INDNonTech

Created: 2026-01-01