IT Help Desk Technician - Corporate

Company DescriptionCharlie's Produce - Who We AreCharlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.What we offer:An amazing company cultureMedical/Dental/Vision on the first of the month following hire.ESOP (Profit Sharing) and 401(k).Paid vacations, paid holidays.Pre-tax commuter benefits, and onsite parking.Coverage under State Sick Leave.100% Prepaid College Tuition for employees and their dependents.Employee assistance program (EAP).Additional Compensation Details:$25- $30/hourPotential 90-day performance-based raiseYearly review with possibility of increase based on performance and tenureJob DescriptionThe RoleWe are looking for a skilledperson to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.Essential Responsibilities Include, but Are Not Limited To:Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chatProvide advanced troubleshooting and technical support for hardware, software, and network-related issuesPerform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questionsDetermine the best solutions based on the issueWalk the internal customer through the problem-solving process while practicing patience and courtesyAssist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communicationEscalate any unresolved issues to the correct team member as necessaryProvide accurate information on IT products or services as requested or refer the request to the proper team memberRecord events and problems and their resolution in logsEscalate reoccurring issues found based on the incident logs to the correct team memberFollow-up and update internal customer with the status of their request if neededPass on any feedback or suggestions by internal customers to the appropriate team member or managerIdentify and suggest possible improvements on procedures and processesManage Help Desk tickets in a timely and courteous mannerPerform follow-up customer service to ensure issues are fully resolvedAbility to lift and move computer equipment up to 50 lbsWill require on-call support and occasional after-hours work to resolve critical issuesQualificationsRequired Skills and ExperienceAssociate's degree in Information Technology, Computer Science, or a related field; or equivalent work experienceWorking knowledge of Office 365 products and how to resolve issuesGood understanding of computer systems, mobile devices and Windows OSExperience with hardware installsAbility to diagnose and resolve basic to high level technical issuesExcellent communication ski

Created: 2026-01-02