Service Manager

We are seeking an experienced and motivated Service Manager to lead and elevate our customer service, aftermarket parts, and warranty operations. This role is ideal for a seasoned technician or field-service professional ready to transition into an office-based leadership position with operational responsibilities.The Service Manager will play a key role in supporting internal teams and external customers, ensuring exceptional service delivery and operational excellence in aftermarket and warranty services.Key Responsibilities- Lead and oversee the Aftermarket Parts Specialist to ensure accurate parts fulfillment and inventory control.- Manage warranty administration, including claims processing, documentation, follow-up, and manufacturer coordination.- Supervise customer service operations, ensuring timely, accurate, and professional responses to internal and external stakeholders.- Act as a key point of contact for service inquiries, parts requests, claim escalations, and issue resolution.- Collaborate with service technicians, sales, and product support teams to support customer needs and operational priorities.- Develop and implement process improvements for customer service standards, warranty tracking, and parts operations.- Monitor performance metrics, service KPIs, and continuous improvement initiatives.- Support training needs for service, parts, and customer service staff.- Represent the company professionally in communications with clients, partners, and manufacturers.u00a0Skills & Qualifications- Proven hands-on technical background, ideally from roles with companies like ADA-ES, Killam Gas Burner, Western Steel & Boiler Co., or similar service-focused environments.- Experience working with commercial boilers, burners, water heaters, or related mechanical systems strongly preferred.- Strong leadership and communication skills with the ability to manage and mentor team members.- Excellent organizational and problem-solving skills.- Ability to work collaboratively across departments and handle multiple priorities.- Comfortable transitioning from field-based technical work to office and operational leadership.- Proficiency with standard office productivity software; familiarity with service/warranty systems a plus.

Created: 2026-01-02