Clinic Coordinator - Eye Center

Job Description Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Eye Center Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Pay Range: $17.63 - $27.77 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rushu2019s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards. Other information: Required Job Qualifications: u2022 High school diploma. u2022 Basic computer knowledge. u2022 Attention to detail and accuracy. u2022 Excellent customer service and interpersonal skills. u2022 Sensitivity to patient health information and protection of confidentiality. u2022 Ability to utilize EPIC efficiently. u2022 Ability to sit for several hours each day and remain professional and calm under stressful situations. u2022 Ability to adapt to change and be flexible. u2022 Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training. u2022 Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs. Preferred Job Qualifications: u2022 Medical office experience. Responsibilities: 1. Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed. 2. Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests. 3. Maintains and retrieves medical records per HIM and office protocol. 4. Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request. 5. Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy. 6. Appropriately transfers patients to pre-registration for insurance verification. 7. Prepares and disseminates patient letters and other correspondence from EPIC. 8. Problem solves issues by seeking out the appropriate resources. 9. Works collaboratively as part of the medical practice team. 10. Performs other duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Position Clinic Coordinator - Eye Center Location US:IL:Chicago Req ID 23944

Created: 2026-01-02