Guest Services Ambassador Sr

Join the team that is revolutionizing health care u2013 BayCare Health System Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thatu2019s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. Title: Guest Services Ambassador Sr. Facility: Land O Lakes Health Hub The Guest Services Ambassador Sr responsibilities include: + Function as the guests' liaison to all assigned services + Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility + Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians + Will be supporting multiple services/providers, ability to schedule all service lines, ability to rotate 3 or more services, and resolve escalated customer service issues + May or may not require performing all job specific functions listed within this description + Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management + Depending on department, will be required to conduct Urine Drug Screen and Breath Alcohol testing which will require obtaining and maintaining certification. BayCare offers a competitive total reward package including: + Benefits (Health, Dental, Vision) + Paid time off + Tuition reimbursement + 401k match and additional yearly contribution + Yearly performance appraisals and team award bonus + Community discounts and more + AND the chance to be part of an amazing team and a great place to work + Minimum Qualifications: + Certifications and Licensures + None RequiredEducation + High School or Equivalent + Associate's preferredExperience + 2 year Customer Service or + 2 year Hospitality and 1 year of registration, scheduling and waiting room management for a minimum of two Health Hub service lines. + Required Specific Skills also includes: Insurance Terminology use and understanding. Location: Land O Lakes, FL Status: Full Time Shift Hours: Varies Weekend Work: Occasional Equal Opportunity Employer Veterans/Disabled Position Guest Services Ambassador Sr Location Land O Lakes Support Services Full Time Req ID 130816

Created: 2026-01-05