TMD - IT Support Specialist III (System Support ...

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionAPPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT:SUBMITTED THROUGH WORK IN TEXAS:Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.NOTES TO THE APPLICANT:TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to:Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)Optional Vision, Dental, Life, and Disability insurance at competitive ratesGenerous paid vacation, sick leave, and State and Federal holidaysDefined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annuallyAdditional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)Flexible spending account options for medical and childcare expensesPotential for modified work schedules including flex, compressed, or telework (position dependent)Free access to Camp Mabry Museum and historical structuresRobust free training access through Texas Military Departmentand#8217;s Web-Based Learning ProgramExpansive Employee Assistance Program and complimentary counseling servicesEmployee Wellness and Physical Fitness ProgramsMilitary membership is not required for this position.ABOUT US:Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG)andthe Texas State Guard (TXSG).Our Vision: Americaand#8217;s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.BRIEF POSITION SUMMARYPerforms highly complex (senior-level) computer systems support work. Work involves providing customer support for the Construction and Facilities Management Office (CFMO). The position includes assisting with installing, removing, and updating specialty software, hardware, and applications. Work also includes installing/updating file and application servers, working with and managing SharePoint Portals in different domains. Reports to IT Branch Manager. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESMonitor and maintain Texas Military Departmentand#8217;s (TMD) IT infrastructure to ensure optimal performance and security.Enforce cybersecurity protocols to protect sensitive data, systems, and communications.Conduct regular audits and vulnerability assessments to identify and mitigate risks.Maintain the integrity of network configurations, access controls, and endpoint protections.Support disaster recovery and data backup procedures to ensure business continuity.Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards.Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy.Provide customer service and answer user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Troubleshoot and resolve computer-related problems.Coordinate the update of computers and applications.Develop training manuals and Standard Operating Procedures and train users in the proper use of hardware, software, specialty applications, and various stall, maintain, move, and assist in testing and upgrading new and existing hardware and software. Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, or appropriate software.Develop and implement strategies to capture, organize, and share the organization's knowledge and information, improving efficiency and innovation.Coordinate and manage SharePoint portfolio activities with other organizations using Knowledge Management methodologies.Establish rules and procedures; formalize requests to change/edit/modernize Department SharePoint Portfolio.Attend work regularly and observe approved work hours in accordance with agency state employee policies procedures handbook.May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends.Perform other related work as assigned.Qualifications: MINIMUM QUALIFICATIONSEDUCATION:Graduation from a standard senior high school or equivalent is required.PREFERRED EDUCATION:An associate degree in IT, Computer Science, or a closely related field is preferred.EXPERIENCE:Three (3) years of experience in computer systems support work is required.Experience using Microsoft Office (such as Outlook, Word, Excel, and SharePoint) is required.REGISTRATION, CERTIFICATION, OR LICENSURE:A minimum CompTIA Security+ Certification or the ability to obtain it within 90 days of employment, as well as continuing education and renewal of certification is required.A valid driver's license is required. The ability to obtain a Texas Driverand#8217;s License will be required within the first 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business.OTHER REQUIREMENTS:Background Investigation. Selected candidate must pass an initial criminal history check and review of foreign adversary connections that might prevent them from being able to maintain the security or integrity of the TMD infrastructure and periodic reviews throughout employment. In accordance with Executive Order GA-48, Texas Military Department (TMD) employees are prohibited from current employment or ongoing business relationships with any entity identified on the U.S. Department of Commerceand#8217;s Entity List (15 C.F.R. 791.4) or any governmental entity or political apparatus of a country listed therein. The selected candidate must pass federal security background investigation. The process in

Created: 2026-01-05