Assistant Ticketing Manager

Summary/ObjectiveThe Assistant Ticketing Manager - Operations is responsible for creating events for sale in the Ticketmaster ticketing system and managing through day of show for events at BJCC facilities including Legacy Arena, Protective Stadium, BJCC Concert Hall, Theater, Exhibition Center, etc., as necessary. Required to work nights, weekends, and holidays as needed. The ideal candidate will have experience building complex events in ticketing systems (preferably Ticketmaster and Archtics), managing ticketing inventory, and monitoring and maintaining accurate data. The incumbent will possess exceptional guest service skills with the ability to foster strong working relationships with customers and promoters.Essential Duties/ResponsibilitiesDemonstrates understanding and full performance ability in each of the following:Develops full knowledge of Ticketmaster system and attends TM webinars to maintain a high level of efficiency, to include - Digital ticketing, Platinum, VIP, Fan Club, etc.Creates events for sale in Ticketmaster Host and Archtics, including associated add-ons for parking, arena club, and VIP packages as assigned.Acts as one of the primary contacts for promoters related to ticketing, to include but not limited to, making recommendations for sell and setup of events on Ticketmaster, creating event scaling, processing ticket orders, working show days, and running reports.Maintain events throughout the sales cycle including management of holds, price changes, and offer creation as requested.Maintain clear and accurate event files to include all relevant event setup and financial information.Checks event builds, offers, and price changes for completion and accuracy.Prepare ticket sales reports and customer lists as requested.Processes internal and promoter ticket ordersEnsure all box offices are clean and fully stocked before events.Checks ticket stock, computers, printers, supplies, maps, etc.Works events in venues as needed. Supervises box office ticket sellers, to include answering questions, managing will call, providing change, resolving customer and ticketing issues.Performs other duties as required.

Created: 2026-01-05