Member Service Representative (Full-Time) - AJC ...

OverviewTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.ResponsibilitiesAnalyze, research and resolve problems and discrepancies related to member accounts/loansAssist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applicationsCounsel current and prospective members about Navy Federal's products and servicesEnsure cash and other negotiable instruments are handled properlyIdentify opportunities to cross service products and increase product penetrationPerform platform banking functionsAssist level I team membersUnderstand and comply with federal and other regulations relating to financial products and servicesMay assist with Branch Office vault opening, closing and balancing proceduresMay serve as a Branch Office and/or ATM vault custodianPerform other duties as assignedQualificationsAbility to work independently and in a team environmentWorking knowledge of savings and checking products, accounts and servicesMay be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business needEffective active listening skills to accurately respond to inquiries and account requestsEffective organizational, planning and time management skillsEffective research, analytical, and problem solving skillsEffective skill building effective relationships through rapport, trust, diplomacy and tactEffective skill exercising initiative and using good judgment to make sound decisionsEffective skill maintaining composure in a high production and changing environmentEffective skill navigating multiple screens and PC applications and adapting to new technologiesEffective skill performing mathematical calculations and working accurately with numbersEffective verbal and written communication skillsDesired QualificationsExperience in member/customer service preferably in a call center, retail banking or financial institutionExperience in working in a credit union environmentHours: Available Monday - Saturday, hours based on business needs.Location: 1240 East 9th Street 2663, Cleveland, Ohio 44199Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion. Fortune 100 Best Companies to Work For 2025 Yello and WayUp Top 100 Internship Programs Compu

Created: 2026-01-06