Nest General Manager

Description: Nest General Manager: Join us for this incredible opportunity to be part of our Food & Beverage team as the Nest General Manager at Thompson Seattle The Nest is one of the cityu2019s most iconic rooftop bars, nestled atop the Thompson Seattle hotel. It offers unmatched panoramic views of Elliot Bay and the Olympic Mountains. To complement its show-stopping vantage point, The Nest offers an unforgettable experience with tantalizing bites and refreshing libations made with seasonal ingredients highlighting the Pacific Northwest. It also offers experiences beyond those of your standard downtown bars from intimate tastings to DJ's spinning vinyl under the stars and everything in between. The Nest is the place to see and be seen Located in Downtown Seattle, the Nest General Manager plays an integral part of leading the vision of our rooftop lounge and reports directly to the Director of Operations. Weu2019re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a desire for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. This position will start March 2026 Essential Duties and Responsibilities: u2022 Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. u2022 Provide exceptional service and ensure guest satisfaction with dining experiences. u2022 Manage a team of food and beverage professionals, ensuring that brand standards and the required sequence of service components are executed precisely. Maintain complete knowledge of: + Build, maintain, and adjust restaurant reservation blocks according to business levels to maximize revenue potential. + All menu items, preparation method/time, ingredients, source of ingredients, portion sizes, garnishes, presentation, and prices. + The characteristics and description of every wine/champagne by the glass and major wine/champagne by the bottle on the wine list. + All liquor brands, beers, and non-alcoholic selections are available in the restaurant. + Use designated glassware and garnishes for cocktails. + Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving. + Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies. + Establish par levels for supplies and equipmentu2014complete requisitions to replenish shortages or additional items needed for the anticipated business. + Works closely with the Chef de Cuisine and leadership to create exceptional culinary and guest experiences. + Periodically check with the Front Desk to review in house guest count and arrivals updates. + Review sales for the previous day; resolve discrepancies with accountingu2014track revenue against budget/forecast. u2022 Prepare weekly work schedules in accordance with the departmentu2019s labor standards and forecasts. Adjust schedules throughout the week to meet the business demands. u2022 Manage and direct all F&B associates. u2022 Interview, hire, and successfully onboard all new associates. u2022 Conduct 30, 60, and 90-day reviews as well as end-of-year performance appraisals for all associates. u2022 Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to resort standards. u2022 Conduct a daily pre-shift meeting with staff and review all information pertinent to the day's business. u2022 Attend daily and weekly division and hotel meetings and cascade information to the team where appropriate. u2022 Inspect grooming and attire of staff; rectify any deficiencies. u2022 Be able to analyze and participate in weekly labor meetings confidently. u2022 Ensure that staff report to work as scheduled. Document any late or absent employees in accordance with the attendance policy. u2022 Coordinate proper breaks for staff. u2022 Constantly monitor staff performance in all service and job function phases, ensuring all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. u2022 Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department's standards and delegate these tasks. u2022 Monitor the preparation of station assignments, ensuring compliance with departmental standards. u2022 Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. u2022 Inspect table set-ups; check for cleanliness, neatness, and agreement to departmental standards; rectify deficiencies with respective personnel. u2022 Inspect all aspects of the restaurant environment, ensuring compliance with standards of cleanliness and orderu2014direct respective personnel to rectify deficiencies. u2022 Ensure the Host stand is clean, organized, and stocked with designated supplies. u2022 Ensure Host teams conduct daily confirmation calls and update all reservation notes and tags in line with reservation entry. u2022 Monitor and assist the Host in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests. u2022 Review the reservation table management system, pre-assign designated tables, and follow up on all special requests. u2022 Ensure that reservation blocks are set up and paced out according to the collective agreement on booking guidelines agreed between the front of house and culinary teams. u2022 Check the pick-up and side stations, ensuring agreement to cleanliness standards, stock supply, and organization. u2022 Anticipate heavy business times and organize procedures to handle extended waiting lines. u2022 Manage guest relations and ensure guest satisfaction u2022 Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. Always promote positive guest relations. u2022 Monitor and maintain cleanliness and working conditions of departmental equipment, supplies, and work areas. u2022 Assist staff with their job functions to ensure optimum service to guests. u2022 Manage and approve void checks in accordance with accounting procedures. u2022 Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with accounting standards. u2022 Run system-closing reports and ensure all servers' checks are closed before signing out. u2022 Ensure all closing duties for staff are completed before staff signs out. u2022 Conduct formal training programs on the required job functions with criteria expected and department orientation with new hires. Conduct ongoing training with existing staff. u2022 Foster and promote a cooperative working climate, maximizing productivity and employee morale. u2022 Prepare and submit daily/weekly payroll and tip distribution records. u2022 Complete work orders for maintenance repairs and submit them to Engineering. Contact Engineering directly for urgent repairs. u2022 Complete all paperwork and closing duties in accordance with departmental standards. u2022 Create and maintain a positive collaboration between other outlets, vendors, and corporate/ownership teams. u2022 Contribute proactively to the outlets' financial success by having in-depth knowledge of financials ability to analyze profile and loss statements to help drive top-line revenue and control costs. u2022 Contribute proactively to the marketing and programming of the outlet by creating marketing plans, a calendar of programming initiatives, and holiday offerings. u2022 Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees. u2022 Knowledgeable about the current bar and cocktail trends Technical Skills: u00b7 Thorough understanding of financial reports, including labor; ability to effectively direct and manage all facets of the Outlet. u00b7 Demonstrates project management experience in organizing, planning, and executing large-scale projects from conception through implementation. u00b7 Demonstrates experience in leading and developing people and the ability to establish rapport and/or influence and gain understanding of others. u00b7 Ability to lead a team, flexibility with work schedule. u00b7 Ability to enforce hotel standards, policies, and procedures; prioritize, organize, and delegate work assignments. u00b7 Ability to direct performance of outlet associates and follow up with corrections where needed; ability to motivate outlet associates and maintain a cohesive team; u00b7 Ability to promote positive work relationships with service personnel and other departments. u00b7 Ability to ascertain associate's training needs and provide such training; ability to work well under pressure of organizing and attaining production schedules and timelines. Qualifications: u2022 Demonstrated ability to effectively interact with people u2022 4 years or more of progressive F&B management experience u2022 Service oriented style with professional presentations skills u2022 Proven leadership skills u2022 Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line u2022 Clear concise written and verbal communication skills u2022 Must be proficient in Microsoft Word and Excel u2022 Must have excellent organizational, interpersonal and administrative skills u2022 Experience in implementing new food & beverage concepts Qualifications: _All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._ Benefits available with this position include: + Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment + 401k & Retirement Savings Plan (RSP) + Basic Life Insurance + Short term disability insurance + New Child Leave & Adoption Assistance + Compassionate Leave + _Paid Time Off:_ u00b7 Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time. + Hire Date Through Four Years u2013 10 Days or 80 hours + Five to Nine Years u2013 15 Days or 120 hours + 10 years or greater u2013 20 Days or 160 hours + _Sick Leave:_ + Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattleu2019s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt + Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year + _Holiday Pay:_ + Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Yearu2019s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays. Additional perks may include: + Colleague Discounted Rates as of the 1 st day of employment + Complimentary Room Nights for full-time and part-time positions after 90 days of employment + Flexible Spending Account + Subsidized ORCA Pass or free parking at Laz Parking Garage + Tuition Reimbursement of $1,000.00 per calendar year + Cellphone Reimbursement + Complimentary Dry Cleaning + Employee Assistance Program + Relocation Assistance Wage Information: Pay ranges are listed on each job posting individually. Salaried managers: The starting salary for this position is $88,000.00, which is applicable for the first year of employment. The entire range for the position is $80,168.40 to $106,000.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, education and place of residence in the event the candidate will be working remotely. Primary Location: US-WA-Seattle Organization: Thompson Seattle Pay Basis: Yearly Job Level: Full-time Job: Bars/Restaurants/Outlets Req ID: SEA005444Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Created: 2026-01-07