Senior Operations Manager

_Agency Overview_ The Division of Capital Asset Management and Maintenance (DCAMM), which oversees over $2 billion in capital programs and projects, is responsible for capital planning, project delivery, property management, and real estate services for the Commonwealth.We are stewards of the Commonwealthu2019s assets, which include 5.5 million square feet of state buildings.As an agency, we care for the people of our state and the future of our planet. We work with state agenciesto create and manage forward-thinking, sustainable buildingsto meet the needs of the Commonwealthu2019s citizens and help achieve a zero-carbon future. We are partners with fellow agencies to help them meet their strategic needs with fiscally responsible building and real estate solutions. We support the growth of the Commonwealthu2019s economy and actively engage with private sector partners to make it easier to do business with the Commonwealth. We work to expand access, opportunity, and equityto create more inclusive services,planning and outcomes for all the citizens of the Commonwealth. DCAMM is a central agency in implementing several key policy priorities of the Healey-Driscoll Administration, including promoting decarbonization and climate resilience in all state facilities, identifying and facilitating opportunities to repurpose underutilized state property for housing production, and increasing the participation of underrepresented groups in public construction contracting and in the public construction workforce. _Position Summary___ The Senior Operations Manager (SOM) directly reports to the Director of Property Operations in the Office of Facilities Management and Decarbonization (OFMD), and indirectly reports to the Deputy Commissioner, OFMD. The SOM as Facilities Operationsu2019 second in command for the central and western regions as well as surplus properties, manages staff in their performance of the agency statewide program of building and land management, as specified in client service level agreements. The portfolio encompasses nearly 1.2 million square feet of buildings and over 2,500 acres of land across the Commonwealth. The SOM supervises Facilities Managers and indirectly, their staff. The primary duty is to manage staff, delegate work and oversee outside service providers to perform at a high level of effectiveness. As a senior supervisor, the SOM drives and maintains high personnel performance towards operational results, good customer communication and collaborative relationships. Indirectly the SOM supervises 20-25 employees, and contractors. Duties & Responsibilities: Collaborate with the Director to develop polices to support and oversee the agencyu2019s program of statewide managed facilities maintenance over nearly 1.2 million square feet of buildings and over 2,500 acres of land, across the Commonwealth. Develop policies and procedures to drive and maintain an environment of high personnel performance towards operational results, good customer communication and collaborative relationships. Supervise execution of the unitu2019s statewide program of daily operation and managed maintenance for agency-managed state buildings towards goals. Support Facility Managersu2019 decisions, share knowledge, delegate tasks, and allocate resources. Support subordinate Facility Managers towards exceptional personnel and resource management to adhere to agreed services and to achieve client satisfaction. Supervise 20-25 facilities staff, providing services at approximately 7 active buildings in the west, central and northeast regions. Staff oversight includes Facility Managers, indirect supervision of Assistant Facility Managers, line operating staff, contractors, and oversight of operations at buildings. PRIMARY LOCATION OF POSTION: 187 Lyman Street Northborough, MA For more information about employment at DCAMM, please view our RECRUITMENT VIDEO. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? _Explore our Employee Benefits and Rewards_ An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Equipment, Facilities & Services Organization: Division of Capital Asset Management Title: Senior Operations Manager Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 250008DE

Created: 2026-01-07