Principal Technology Consultant (ITOM Expert) Top ...

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today u2014 ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500u00ae. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. ITOM Principal Technology Consultant - The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team u2013 consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices u2013 all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: u00b7 Be the technical expert in how to best support IT by configuring ITOM Service Delivery using ServiceNow best practices focused on configuration vs. customization u00b7 Support the engagements efforts for ITOM specific areas such as Discovery, CMDB, Event Management, Service Mapping, integrations, re-engineering, improvement and gap analysis of current/future-state ITOM practices during workshops with key customer sponsors and stakeholders u00b7 Advise customers in their efforts to take advantage of the ServiceNow ITOM Solutionu2019s standard capabilities in their efforts to improve their IT processes. u00b7 Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology u00b7 Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution u00b7 Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them u00b7 Guides and provides ad-hoc oversight/training for the customeru2019s future system administrators throughout the engagement u00b7 Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development u00b7 Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes u00b7 Develop required integration components (SSO, LDAP, etc.) with multiple systems u00b7 Develop required portal components u00b7 Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution u00b7 Juggle multiple and complex projects/initiatives u00b7 Promoting continuous improvement practices for delivery/engagement materials u00b7 Supporting specific sales activities when required u00b7 Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request u00b7 Up to 50% travel annually, driven by customer needs and internal meetings In order to be successful in this role, we need someone who has: - Top Secret Clearance or Above u00b7 At least 5 years of configuration/development experience for complex, highly-capable, technologies u2013 inclusive of integrations and portals u00b7 Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems u00b7 Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies u00b7 Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc. u00b7 Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity u00b7 Proven team player and team builder For positions in this location, we offer a base pay of $135,300-$236,800 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. u00a92025 Fortune Media IP Limited. All rights reserved. Used under license.

Created: 2026-01-07