Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for RehabilitationAustin (Bee Caves Rd), TXPatient Service Specialist (PSS)Hours: vary between Monday - Friday 7am - 7pmFull TimeCompensation depends upon candidate’s years of experience and internal equity.This is an entry-level position.Starting salary: $18 -$25 per hourbased off experienceBenefits of becoming a Patient Service Specialist with us:We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. Health, Dental, and Vision insurance; Life insurance; Prescription coveragePaid Time Off (PTO) and Extended Illness Days (EID)A 401(k) retirement plan with company matchShort and Long Term DisabilityPersonal and Family Medical LeavePSS Ladder Program*Eligibility and effective dates varySeeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients, complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report, and other task as needed. This position requires travel to multiple clinics.Greets patientsAnswers phonesPatient intake and data entryInsurance verification and pre-authorizationSchedules patient appointmentsOperates front office of outpatient centersSupports therapists and therapy assistantsDaily cash balancing and weekly banking depositsHS diploma or GED is requiredPreferred ExperienceCustomer service experience Knowledge of insurance verification Healthcare, medical, or dental office administration #BSWIR-OutpatientEqual Opportunity Employer including Disabled/Veterans#BSWIR-Outpatient

Created: 2026-01-08