Director of Premium | Full-Time | Benchmark ...

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.The Director of Premium is responsible for the comprehensive oversight of all suites, clubs, and premium catering operations within the venue. This role ensures exceptional service standards, drives premium revenue performance, is responsible for generating, managing and coordinating outside catering sales, and supports all operations as needed to achieve overall departmental profitability. The Director of Premium leads all venue activities with a strong focus on service execution, operational efficiency, staff development, and guest satisfaction. This position actively supervises, coaches, trains, and mentors staff to uphold OVG's quality and service standards, while fostering a positive, professional, and collaborative work environment. The Director of Premium also enforces all OVG personnel, operating, and compliance policies, manages event service requirements from planning through execution, and contributes to employment-related decisions, including hiring, training, performance management, and corrective action. This role pays an annual salary of $90,000-$115,000 and is bonus eligibleBenefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)This position will remain open until April 10, 2026.Benchmark International Arena is Florida’s premier entertainment venue and home of the three-time Stanley Cup champions, Tampa Bay Lightning. Boasting unique features like lightning-throwing Tesla coils, the 11,000 square-foot Mich Ultra Sky Deck with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, Benchmark International Arena consistently ranks among the very best venues in the United States.Responsible for coordinating and supervising the work of kitchen staff to include creating a positive work environment for all staff membersDisplays knowledge of culinary preparation skills and teaches others proper preparation and food presentationManages the control of food and labor costs through proper scheduling and purchasingConducts regular inspections to assure cleanliness and maintenance meet company standardsOversees and manages monthly inventoryResponsible for providing high quality, fresh food products in a timely manner for delivery to guestsAssists Executive Chef in preparing hot and cold foods following portioning requirementsParticipates as a team player with specific responsibilities as related to preparation, excellent service and delivery of productCoordinates the storage, maintenance and repair of all kitchen equipment to ensure operational readinessMaintains sanitation, health and safety standards and training in work areasResponsible for observing and testing foods to ensure proper cookingResponsible for portioning, arranging and garnishing food plates for delivery to guestsResponsible for consulting with managers to plan menus and estimate expected food consumptionMust be a visible presence working on the kitchen floor with staff to ensure quality, efficiency, and overall management of operationsMA or MS; BA or BS with business-related major; accounting minor or credits preferred equivalent job experience can be substituted for educational requirementsMinimum of 5-7 years experience in the food & beverage industryMust have various experience levels in volume feeding, ala carte, fine dining, catering and purchasing storage and handlingAbility to communicate effectively to all levels of staffDemonstrated and verifiable track record of meeting projected costsProfessional appearance and presentation requiredKnowledge of and skill in using computer software, including MS Word/Excel/OutlookMaintains a current Food Handler’s card and alcohol service permit if required by state or local governmentWorking knowledge of employee scheduling in a hospitality environmentMust possess excellent organizational and communication skillsWell skilled in all technical and sanitary aspects of food preparation and presentationTechnical Proficiency and experience demonstrating verifiable knowledge of food preparation methodsAbility to supervise kitchen staffAbility to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environmentAbility to cost out menus and create new menu items when neededAbility to work well in a team-oriented, fast-paced, event-driven environmentAbility to be detail-oriented, multi-task and effectively prioritize in a continuously changing environmentAbility to work a flexible schedule; able and willing to work nights, weekends and long hoursPossess valid food handling certificate if required by state and federal regulationsAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Created: 2026-01-08