Director - IT Product Lead

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply todayJob DetailsSummary:Under the direction of the IT Group Product Director, the Director - IT Product Lead is responsible for the products defined in their product portfolio and group. This role has overall accountability for defining the product(s) and ensuring that the product services are delivered in accordance with business priorities, business goals, and customer requirements to meet or exceed expectations and ensuring service levels are met. The Director - IT Product Lead will collaborate with business resources to consistently evaluate the value being delivered by the products while driving continuous improvement of the products offerings. This role will establish product plans, technical roadmaps, and collaborate with business and IT leaders on the long-term strategies to maintain and enhancement the product(s).The Director - IT Product Lead is expected to demonstrate general knowledge and capabilities in all areas of the operating model and application lifecycle management. This role will manage a cross-functional team and must have a general understanding of product design, product ownership, continuous delivery, lean practices, agile practices and execution, operations, and development/engineering. This role is accountable for maintaining service costing and resources budgets for their product(s). This role supports highly complex business processes that require cross-team support outside of their immediate product team and will require managing and leveraging resources from architecture, release/change management, infrastructure, network, and other systems in support of their product.Primary Duties & Responsibilities:Strategy/PlanningPlans for future changes to the product(s) to meet customer and business priorities needsWorks collaboratively with others: business product manager / leads, tech product managers / leads, technical developers, solution architects and capacity planners to launch Order Fulfillment product(s)Partners with IT and business leaders to define opportunities to identify and prioritize items based on business needs and timetablesMaintains liaison relationship with business partners and IT partners to provide effective technical solutionsDrives continuous improvement in all areas impacting product(s)Develops business-focused concepts, including risk, cost-benefit, strategic initiatives, task/defect fix prioritizationAligns with IT strategy and architecture teams to understand the long-term product strategy roadmapFosters an environment of Design Thinkingand Agile ways of workingDevelops and maintains product roadmaps; plans for product end of life or retirementWorks with product leads to ensure that products are reflected in business plansInterfaces with customers regarding product offerings, costs, value propositions, and on boarding processesIn conjunction with product owners develops customer communications strategy that facilitates and promotes awareness of significant events for the product(s)Benchmark and manage the IT metrics established for the product teamProduct Definition/Risk Mgmt.Plans for future changes to the service to meet customer needsWorks with the business product owner to prioritize continuous improvement, pay down of technical debt, and manage defect resolutionDevelops business-focused concepts including: risk management, cost-benefit, strategic initiatives, innovative solutions, and success measurementsOvers

Created: 2026-01-08