Front Desk Operations Manager

Additional Information Job Number 26206994 Job Category Rooms & Guest Services Operations Location Residence Inn by Marriott Chicago Downtown/Loop, 11 S La Salle St, Chicago, Illinois, United States, 60603VIEW ON MAP (Inn by Marriott Chicago Downtown/Loop, 11 S La Salle St, Chicago, Illinois, United States, 60603) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $27.88-$41.35 per hour Bonus Eligible: Y JOB SUMMARY Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Operations Team u2022 Ensures that goals are being translated to the team as they relate to guest tracking and productivity. u2022 Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths. u2022 Assists in ensuring that the team has the capabilities to meet expectations. u2022 Leads by example demonstrating self-confidence, energy and enthusiasm. u2022 Assists employees in understanding guestsu2019 ever-changing needs and expectations, and exceeding them. Supporting Property Operations Function(s) u2022 Follows property specific second effort and recovery plan. u2022 Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. u2022 Takes proactive approaches when dealing with employee concerns. u2022 Extends professionalism and courtesy to employees at all times. u2022 Communicates/updates all goals and results with employees. u2022 Meets semiannually with staff on a one-to-one basis. u2022 Assists/teaches the team scheduling against guest and hours/occupied room goals. u2022 Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience u2022 Provides excellent customer service by being readily available/approachable for all guests. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Extends professionalism and courtesy to guests at all times. u2022 Responds timely to customer service department request. u2022 Ensures all team members meet or exceed all hospitality requirements. Assisting in Managing Profitability u2022 Assists in performing required annual Quality audit with GM & RD. u2022 Ensures a viable key control program is in place. u2022 Understands financial statements, sales and activity reports, and other performance data. Conducting Human Resources Activities u2022 Interviews and assists in making hiring decisions. u2022 Receives hiring recommendations from team supervisors. u2022 Ensures orientations for new team members are thorough and completed in a timely fashion. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Weu2019re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more. Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-01-08