Air Communication Specialist

Work Shift: Please see job description for details. Time Type: Part time Department: CC014051 Angel One Aviation Summary: Part Time, Wednesday/Thursday 6:45pm - 7:15am Additional Information: The Air Communication Specialist supports safe and efficient air and ground medical transport for Angel One Transport at Arkansas Childrenu2019s Hospital. This role manages radio and phone communications, monitors weather conditions, utilizes CAD software to coordinate transport activity, operates mapping and tracking systems, and performs flight-following duties. Part Time Wednesday/Thursday 6:45pm - 7:15am Required Education: Recommended Education: No education requirements Required Work Experience: High School Diploma/GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED. Recommended Work Experience: Required Certifications: Flight Follow Certification must be obtained within 6 months of hire - IAMTCS or CommLink, Transport EMT - Basic must be obtained within 2 years of hire date or eligibility. - Arkansas Children's Hospital Recommended Certifications: Description 1. Manage Angel One Transport dispatch operations, including a complex multi-line switchboard, conferencing with referring hospitals and medical control, and recommending transport mode using established priority algorithms. 2. Document all calls and communications in the EHR and CAD system, capturing patient demographics, clinical details, and referring/accepting provider information to ensure seamless care coordination. 3. Operate and monitor six two-way radios to coordinate all air and ground transport activity and maintain constant situational awareness. 4. Track and monitor all transport units, updating aircraft every 10u201315 minutes and ground units every 30u201345 minutes, recording position reports, and providing real-time weather updates to crews. 5. Serve as a liaison with referring hospitals, EMS agencies, and partner organizations, ensuring teams receive complete mission details and stakeholders receive timely updates on ETAs, delays, and operational changes. 6. Participate in education and safety requirements, attending mandatory trainings and supporting the Emergency Response Plan (ERP) in compliance with FAA Part 5 and transport accreditation standards, including drills and post-incident reviews. 7. Maintain essential databases, including hospital directories, EMS reference materials, airport information, and other key operational resources, ensuring accurate and current data. 8. Demonstrate professionalism and exceptional customer service, building strong relationships, promoting teamwork, and proactively identifying inefficiencies or barriers to safe, timely transport. 9. Perform additional responsibilities to support the Angel One mission, including collaboration with finance, administrative teams, case managers, and other duties assigned by leadership. Arkansas Childrenu2019s ( is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Childrenu2019s is driven by four core valuesu2014safety, teamwork, compassion and excellenceu2014which inform every action. Arkansas Childrenu2019s Hospital has received Magnet Status ( from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report ( for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Childrenu2019s has met the unique needs of children. But weu2019re more than just a hospital treating sick kidsu2014our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Childrenu2019s Little Rock campus includes a 336-bed hospital with the stateu2019s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Childrenu2019s Northwest ( provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. _u201cArkansas Childrenu2019s is a place of hope and comfort for children and parents. When you are at childrenu2019s, you are part of an elite team united with a common goal of saving children and making their lives better.u201d_ Michael u2013 Business Operations Manager u201cArkansas Childrenu2019s Hospital is a prestigious institution that cares for children.u201d Linda u2013 Information Systems Analyst u201cWe are an organization of care, love, and hope while we champion children.u201d Angela u2013 Parking and Fleet Coordinator u201cCare, love, and hope for childrenu201d Kathy u2013 Administrative Assistant u201cWhen I think of my time here at Arkansas Childrenu2019s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of lifeu201d Nick u2013 Supply AssistantArkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Created: 2026-01-08