Assistant General Manager

Additional Information $5,000 Hiring Sign-On Bonus Job Number 26208595 Job Category Rooms & Guest Services Operations Location Courtyard by Marriott Seattle Downtown/Lake Union, 925 Westlake Ave N, Seattle, Washington, United States, 98109VIEW ON MAP (by Marriott Seattle Downtown/Lake Union, 925 Westlake Ave N, Seattle, Washington, United States, 98109) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $115,000-$155,000 annually Bonus Eligible: Y JOB SUMMARY Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Assisting the Operational and Financial Management of the Property u2022 Verifies that all brand standards are being maintained in each area of the property. u2022 Verifies that all team members meet or exceed all brand requirements. u2022 Manages the operation of the all property departments. u2022 Promotes both Guarantee of Fair Treatment and Open Door policies. u2022 Verifies that a viable key control program is in place. u2022 Maintains current licenses and permits as prescribed by local, state and federal agencies. u2022 Provides a safe working environment in compliance with OSHA/MSDS. u2022 Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's. u2022 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. u2022 Complies with all corporate accounting procedures. u2022 Performs required annual Quality audit with GM and RD. Supporting the Management and Development of Departmental Teams u2022 Stays readily available/approachable for all employees. u2022 Extends professionalism and courtesy to employees at all times. u2022 Leads by example demonstrating self-confidence, energy and enthusiasm. u2022 Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. u2022 Sets clear performance expectations with the General Manager. u2022 Assists team supervisors with constructive coaching and counseling. u2022 Solicits feedback for continuous improvement. Managing the Guest Experience u2022 Extends professionalism and courtesy to guests at all times. u2022 Motivates and encourages staff to solve guest and employee related concerns. u2022 Provides excellent customer service by being readily available/approachable for all guests. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities u2022 Verifies that orientations for new team members are thorough and completed in a timely fashion. u2022 Takes proactive approaches when dealing with employee concerns. u2022 Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place. Performs other duties as assigned and needed. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here ( to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Full-time Applicants Only : Employees will accrue paid sick leave, 0.01282 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. Washington Part-time Applicants Only : Employees will accrue paid sick leave and be eligible to receive a minimum of 7 holidays annually. At Courtyard, weu2019re passionate about better serving the needs of travelers everywhere. Itu2019s what inspired us to create the first hotel designed specifically for business travelers, and itu2019s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Weu2019re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve u2013 all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-01-08