Sr. UI/UX Designer (Customer Service Portal)

Job Description The role involves investigating user experience design requirements across digital assets and formulating a comprehensive UI/UX strategy aligned with the pre-paid phone brand you are working with. Responsibilities include producing high-quality design solutions such as wireframes, visual designs, flow diagrams, storyboards, site maps, and prototypes. It also entails designing and testing UI components like navigation menus, CTAs, banners, and page layouts to optimize user interaction. Collaboration with marketing teams and both internal and external designers is key to delivering tailored digital experiences. The position requires providing guidance on UX research methodologies, adhering to design standards, and demonstrating proficiency in shared design tools. Additionally, it involves identifying design challenges, generating, and refining multiple credible solutions, and working both independently and collaboratively to solve complex problems while thoroughly documenting and evaluating concepts based on prototype feedback. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u20037-10+ years of experience as a UI/Visual Designer u2022u2003Expert level Figma file experience u2022u2003Experience designing for retail/ecommerce digital channels (websites & mobile apps) u2022u2003Strong documentation skills within Figma u2022u2003Strong collaborator and ability to give pro-active updates daily & weekly

Created: 2026-01-09