Site Director

The Department of Mental Health (DMH) is looking for a Site Director for its Erich Lindemann Mental Health Center. This leadership role offers the opportunity to oversee one of the Commonwealthu2019s most complex and impactful community mental health sites, blending clinical oversight, operational management, and cross-system collaboration. As Site Director, you will provide strategic and day-to-day leadership for a broad portfolio of state-operated and contracted services serving adults with serious and persistent mental illness, including community clinical services, intensive treatment teams, and shelter-based supports. The role is central to ensuring services are clinically driven, person-centered, culturally responsive, and aligned with statewide mental health priorities, while maintaining a strong focus on safety, quality, and effective use of limited resources. You will work at the intersection of clinical care, public systems, and community partnerships, collaborating closely with hospitals, housing and homeless services, courts, law enforcement, and other state agencies to support diversion, discharge, and continuity of care. This position is essential to shaping service delivery across a large, multidisciplinary workforce and managing high-visibility programs within a dynamic urban environment. Candidates will find a role that offers significant influence, meaningful public service impact, and the chance to lead innovative, recovery-oriented approaches within Massachusettsu2019 mental health system, supported by senior leadership and grounded in the Departmentu2019s mission of access, equity, and community-based care. /_Duties and Responsibilities (these are a general summary and not all inclusive):_/ u00b7 Provide overall leadership, strategic direction, and operational management for the Lindemann Site, ensuring delivery of clinically driven, comprehensive, and person-centered mental health services. u00b7 Oversee day-to-day operations of the Site Office and state-operated programs, ensuring continuity of services, appropriate coverage, and adherence to Department policies and standards. u00b7 Manage and monitor contracts for Adult Community Clinical Services and PACT programs, including utilization management, fiscal oversight, billing approval, and performance accountability. u00b7 Direct the operation of the Lindemann Inn shelter and associated homeless services, ensuring safety, quality care, and effective integration with clinical and community-based supports. u00b7 Lead utilization review, risk management, and quality management processes to ensure services are responsive to individual needs, emergent situations are addressed promptly, and resources are used effectively. u00b7 Supervise, support, and evaluate a large multidisciplinary workforce, including clinical, supervisory, administrative, and direct care staff, while promoting workforce development and accountability. u00b7 Facilitate coordination with acute and continuing care inpatient facilities to support diversion, timely discharge planning, and successful transitions to community-based services. u00b7 Establish and maintain effective partnerships with state agencies, courts, law enforcement, housing providers, and community organizations to strengthen service access and system coordination. u00b7 Promote culturally competent care and a diverse, inclusive workforce through leadership, training, and ongoing engagement with staff and community stakeholders. u00b7 Respond to consumer concerns, community inquiries, and government or Central Office requests, while supporting outreach efforts to increase awareness of mental health services and resources. _Preferred qualifications:_ u00b7 Demonstrated expertise in administration and management, including supervision, program planning, communication, budgeting, utilization management, risk management, and quality management. u00b7 Proven ability to provide effective leadership across complex service environments, including state-operated and contracted mental health programs. u00b7 Strong knowledge of crisis intervention principles, with the ability to make timely, sound decisions and de-escalate high-risk situations to ensure safety. u00b7 Advanced skills in staff supervision and development, including performance evaluation, training needs assessment, motivation, and disciplinary processes. u00b7 Ability to assess the clinical and service needs of individuals served and evaluate the effectiveness of case management and service delivery models. u00b7 Capacity to recognize clinical risk and pathology, ensure appropriate referrals, and support ongoing assessment and management of complex clinical needs. u00b7 Thorough understanding of applicable state and federal laws, regulations, policies, and standards governing mental health and human service programs. u00b7 Demonstrated ability to facilitate meetings, build consensus, and collaborate effectively with diverse internal and external stakeholders. u00b7 Strong organizational and analytical skills, with the ability to manage multiple priorities, respond to changing demands, and work independently in dynamic environments. u00b7 Excellent written and verbal communication skills, including the ability to prepare reports, analyze data, and use standard business and data applications effectively. __ u00b7 Ten or more years of progressively responsible experience in behavioral health, mental health systems, or human services, including senior leadership or executive-level roles. u00b7 Extensive knowledge of community-based mental health service delivery, including Adult Community Clinical Services, PACT models, and homeless or shelter-based programs. u00b7 Proven experience managing complex public-sector or contracted service budgets, including utilization management, billing oversight, and fiscal accountability. u00b7 Strong background in risk management, quality management, utilization review, and regulatory compliance within state or federally funded health or human service programs. u00b7 Demonstrated ability to lead and develop large, multidisciplinary workforces, including supervision, performance management, labor relations, and workforce planning. u00b7 Deep understanding of Massachusetts state systems, including Department of Mental Health policies, licensing requirements, and applicable state and federal regulations. u00b7 Track record of building effective partnerships with hospitals, courts, law enforcement, housing providers, and other state and community stakeholders. u00b7 Exceptional communication and leadership skills, with the ability to navigate complex, high-visibility environments, respond to crises, and represent the agency with professionalism and credibility. /_DMH Mission Statement:_/ The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. _Pre-Hire Process:_ A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theADA Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4 MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Salary placement is determined by a combination of factors, including the candidateu2019s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Divisionu2019s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? _Explore our Employee Benefits and Rewards_ Title 101 CMR 23.00 (u201cRegulationu201d) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Community and Social Services Organization: Department of Mental Health Title: Site Director Location: Massachusetts-Boston-25 Staniford Street Requisition ID: 2600001P

Created: 2026-01-09